Back to search.The big word - Global Client Relations and Implementation Manager
| Employment Type: | Permanent |
| Location: | West Yorkshire - Yorkshire, United Kingdom, Leeds |
| Salary: | c. £50,000 + Benefits |
| Languages: | English |
| Required Languages: | 1 |
Advertiser Details
- Name:The big word
- Posted:31-03-2010
- Code:Global Client Relations and Implementation Manager
thebigwordGroup is a world-leading International language management group supplying translation, interpreting and language technology services to a wide range of private and public sector clients across 71 countries. Over the last two years we have seen a dramatic increase in staff numbers and will be employing 500 staff worldwide by the end of 2010.
We have an exciting opportunity for a Global Client Relations and Implementation Manager, a senior position reporting directly to our Chief Operations Officer.
The Global Client Relations and Implementation Manager is responsible for working on key client implementations, liaising between sales and operations to ensure a smooth onboarding process for new clients and projects and ensuring that a full risk assessment has been conducted and project workflows and schedules are in place. They will also respond to matters brought up at client review, working with sales and operations to produce appropriate plans and schedules of improvement.
The key tasks associated with this role will include:
Implementation
Working with the sales team to understand client requirements and innovate workflows and project plans
Feeding back new client requirements to the COO with recommendations
Ensuring relevant resources within the business are in place to fulfil projects; liaising with and advising clients on the input required from them to provide a successful output
Working with other operations management staff to ensure smooth project implementation while alerting the COO to any additional risk introduced by process change
Client Relations
Receive and analyse client feedback, drawing up relevant action plans to address any client concerns and produce client-facing reports on issues raised
Meeting regularly with the Sales Directors and Senior Operations staff to identify related trends and issues to be dealt with.
Reporting
Maintaining a list of top 10 implementations reporting progress to the COO on a weekly basis
Completing a weekly report on client feedback and updating plans to address issues raised
Circulating a monthly Client Relations Report to all relevant parties.
Required Experience:
8 Years+ Experience within the translation and localization industry with at least 3 years at senior management level
Experience of working at managerial level within a localization operations department
Ability to communicate and build rapport with both internal and external clients
Proven ability in issue resolution, coordinating and motivating the relevant parties Proven ability in driving continuous improvement, while being able to react to urgent requirements
In return for your hard work and commitment, we offer an excellent salary and benefit package, some international travel and an exciting opportunity to grow and progress within one of the worlds fastest growing top 20 international language services providers.
We have an exciting opportunity for a Global Client Relations and Implementation Manager, a senior position reporting directly to our Chief Operations Officer.
The Global Client Relations and Implementation Manager is responsible for working on key client implementations, liaising between sales and operations to ensure a smooth onboarding process for new clients and projects and ensuring that a full risk assessment has been conducted and project workflows and schedules are in place. They will also respond to matters brought up at client review, working with sales and operations to produce appropriate plans and schedules of improvement.
The key tasks associated with this role will include:
Implementation
Working with the sales team to understand client requirements and innovate workflows and project plans
Feeding back new client requirements to the COO with recommendations
Ensuring relevant resources within the business are in place to fulfil projects; liaising with and advising clients on the input required from them to provide a successful output
Working with other operations management staff to ensure smooth project implementation while alerting the COO to any additional risk introduced by process change
Client Relations
Receive and analyse client feedback, drawing up relevant action plans to address any client concerns and produce client-facing reports on issues raised
Meeting regularly with the Sales Directors and Senior Operations staff to identify related trends and issues to be dealt with.
Reporting
Maintaining a list of top 10 implementations reporting progress to the COO on a weekly basis
Completing a weekly report on client feedback and updating plans to address issues raised
Circulating a monthly Client Relations Report to all relevant parties.
Required Experience:
8 Years+ Experience within the translation and localization industry with at least 3 years at senior management level
Experience of working at managerial level within a localization operations department
Ability to communicate and build rapport with both internal and external clients
Proven ability in issue resolution, coordinating and motivating the relevant parties Proven ability in driving continuous improvement, while being able to react to urgent requirements
In return for your hard work and commitment, we offer an excellent salary and benefit package, some international travel and an exciting opportunity to grow and progress within one of the worlds fastest growing top 20 international language services providers.
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