Back to search.Promethean Technologies - Multilingual Technical Support/Helpdesk Advisors
| Employment Type: | Permanent |
| Location: | Lancashire - North West, United Kingdom, Blackburn |
| Salary: | Attractive Salary + pension scheme + private health insurance |
| Languages: | English, Portuguese |
Promethean is the global leader in interactive learning technology that empowers teachers to engage, educate, assess and motivate learners. Developed by and for education professionals, its award winning products help teachers to prepare digital lessons quickly and efficiently.
To help us further expand our business, we are now looking for a suitably qualified candidates for our Global support desk. The successful candidate will be fluent in English and Portuguese and have the ability to offer excellent customer service.
One or more of the following languages would be advantageous - French, Italian, Dutch
As a Multilingual Customer Support/Helpdesk Advisor you will be a key member of the technical support team, and will be responsible for:
• 1st line telephone and email technical support to a wide customer base
• Problem solving with the customers to bring about a speedy resolution to their enquiries.
• Maintaining a detailed history on the Call Management System of all issues reported to customer support.
• Performing general administration and back office duties within the support environment.
To be successful as a Multilingual Customer Support/Helpdesk Advisor you will:
• Be fluent (both written and spoken) in English and Portuguese.
• Have good working knowledge of PC configuration and Windows operating systems
• Have previous helpdesk experience
• Have excellent management and organisational skills.
• Be enthusiastic and highly motivated
• Possess excellent communication skills
• Be customer focused
To apply for the position of Customer Support/Helpdesk Advisor, please click on apply button below attaching your CV and covering letter to Laura Ashton.
YOU MUST BE ELIGIBLE TO LIVE AND WORK IN THE UK
Successful applicants will be contacted for interview.
Please note that only successful candidates will be contacted
No Agencies
To help us further expand our business, we are now looking for a suitably qualified candidates for our Global support desk. The successful candidate will be fluent in English and Portuguese and have the ability to offer excellent customer service.
One or more of the following languages would be advantageous - French, Italian, Dutch
As a Multilingual Customer Support/Helpdesk Advisor you will be a key member of the technical support team, and will be responsible for:
• 1st line telephone and email technical support to a wide customer base
• Problem solving with the customers to bring about a speedy resolution to their enquiries.
• Maintaining a detailed history on the Call Management System of all issues reported to customer support.
• Performing general administration and back office duties within the support environment.
To be successful as a Multilingual Customer Support/Helpdesk Advisor you will:
• Be fluent (both written and spoken) in English and Portuguese.
• Have good working knowledge of PC configuration and Windows operating systems
• Have previous helpdesk experience
• Have excellent management and organisational skills.
• Be enthusiastic and highly motivated
• Possess excellent communication skills
• Be customer focused
To apply for the position of Customer Support/Helpdesk Advisor, please click on apply button below attaching your CV and covering letter to Laura Ashton.
YOU MUST BE ELIGIBLE TO LIVE AND WORK IN THE UK
Successful applicants will be contacted for interview.
Please note that only successful candidates will be contacted
No Agencies
You cannot apply for this job as it is no longer active.
