Back to search.French Recruitment (SEE GERMAN ACCOUNT) - FR452
| Employment Type: | Permanent |
| Location: | Central London - London, United Kingdom |
| Salary: | Confidential |
| Languages: | French |
| Required Languages: | 1 |
Advertiser Details
- Name:French Recruitment (SEE GERMAN ACCOUNT)
- Posted:17-03-2010
- Code:French Speaking - Client Service Representative
Overall Purpose of Role:
Working as a part of the Client Services team to handle incoming and outgoing calls and emails to our client's clients regarding various aspects of their accounts, whilst working closely with other departments, namely IT, Back Office, Trading desk and Compliance.
Responsibilities:
Handling incoming and outgoing calls from clients regarding various aspects of their accounts
Liaising with Back Office to resolve client/payment related queries
Liaising with Trading desk to resolve trading disputes
Answering clients’ email enquiries and communicating via forum and online chat
Liaising with IT support regarding in-depth technical queries
Providing and assisting clients with account reports such as history, open positions, statements and contracts upon request
Processing new applications
Using various database identification checks for new applications
Talking to prospective clients and passing leads to the Sales Department
Assisting Compliance with complaints, advising of any suspicious trends/money laundering activity on clients’ accounts in accordance with money laundering rules
Skills and Competencies:
Excellent telephone manner
Confident
Works well as part of a team in a pressurised and multi-tasking environment
Educational / Experience Requirements:
Ideally educated to degree level
Experience in any Financial Services environment
Telephone or client facing experience essential
French Speaker
Personal Specification:
We are looking for an enthusiastic and professional individual with energy, drive and ambition to join our growing Client Services team. The successful candidate will be customer focused and eager to maintain relationships with our existing clients. As part of a company that is constantly expanding and evolving you would need to be easily able to adapt to change and use initiative where needed. We seek to recruit and retain individuals with quality experience and a desire to work in a fast-paced, industry leading and innovative company.
Working as a part of the Client Services team to handle incoming and outgoing calls and emails to our client's clients regarding various aspects of their accounts, whilst working closely with other departments, namely IT, Back Office, Trading desk and Compliance.
Responsibilities:
Handling incoming and outgoing calls from clients regarding various aspects of their accounts
Liaising with Back Office to resolve client/payment related queries
Liaising with Trading desk to resolve trading disputes
Answering clients’ email enquiries and communicating via forum and online chat
Liaising with IT support regarding in-depth technical queries
Providing and assisting clients with account reports such as history, open positions, statements and contracts upon request
Processing new applications
Using various database identification checks for new applications
Talking to prospective clients and passing leads to the Sales Department
Assisting Compliance with complaints, advising of any suspicious trends/money laundering activity on clients’ accounts in accordance with money laundering rules
Skills and Competencies:
Excellent telephone manner
Confident
Works well as part of a team in a pressurised and multi-tasking environment
Educational / Experience Requirements:
Ideally educated to degree level
Experience in any Financial Services environment
Telephone or client facing experience essential
French Speaker
Personal Specification:
We are looking for an enthusiastic and professional individual with energy, drive and ambition to join our growing Client Services team. The successful candidate will be customer focused and eager to maintain relationships with our existing clients. As part of a company that is constantly expanding and evolving you would need to be easily able to adapt to change and use initiative where needed. We seek to recruit and retain individuals with quality experience and a desire to work in a fast-paced, industry leading and innovative company.
Due to the nature of this position, the recruiter has requested to restrict applications by location. Only candidates in the UK may apply.
You cannot apply for this job as it is no longer active.
