Back to search.Insight Direct (UK) Limited - 5x Bilingual Product Specialists - Software
| Employment Type: | Permanent |
| Location: | West London - London, United Kingdom, Uxbridge |
| Salary: | Up To £30,000 |
| Languages: | French, German, Spanish |
| Required Languages: | 1 |
Key Tasks & Responsibilities:
Responding to sales requests where product advice has been requested in your specialist area
Build, maintain and develop knowledge that positions the Category Specialist as the trusted advisor in their respective area
Build EMEA-wide relationships with Insights Account Managers and related Product Managers
Supporting sales enquiries on licensing schemes present in your specialist area
Set up create client specific / manufacturer part codes to enable sales to transact
Work close with the product set-up team to meet SLAs and ensure all opportunities a closed in line with SLAs
Negotiate and maintain client specific pricing / special bid pricing from manufacturers or from distribution where required
Over see the production and workflow of the Nextdesk (PIMM) process to ensure that EMEA SLA`s are met
Sourcing special order product directly from this will require liaison with other members of the Product Management team.
Request and build relations with suppliers facilitate run rate enquiries and for the sourcing of special order product.
Attend and contribute to Product Management meetings.
Collate and distribute required information ahead of team meetings
Maintain the systems data integrity for the product codes within the business
At all times uphold Insight core values
Qualifications Required:
Degree or equivalent preferred
Multi-lingual, at least one second language other than English (French, German, Spanish or Italian)
Experience Required
(E=essential, D = Desirable)
Experience of software products (D / E)
Experience of Insight product management processes (D)
Experience of dealing with external suppliers (E)
Operational excellence (E)
Multi lingual business experience (E)
Details of any minimum training required:
Good working knowledge of Microsoft outlook and task manager
Knowledge of Insight systems including Max and Nextdesk
Good working knowledge of Excel
Key Performance Indicators & Measurements:
Percentage of SKUs created within SLA
Tickets closed within the Next desk SLA
Percentage of SKUs updated within SLA
Feedback from Internal customers
PLEASE NOTE: we are recruiting for 5 ideal candidates with one of the above stated languages and relevant industry experience
Responding to sales requests where product advice has been requested in your specialist area
Build, maintain and develop knowledge that positions the Category Specialist as the trusted advisor in their respective area
Build EMEA-wide relationships with Insights Account Managers and related Product Managers
Supporting sales enquiries on licensing schemes present in your specialist area
Set up create client specific / manufacturer part codes to enable sales to transact
Work close with the product set-up team to meet SLAs and ensure all opportunities a closed in line with SLAs
Negotiate and maintain client specific pricing / special bid pricing from manufacturers or from distribution where required
Over see the production and workflow of the Nextdesk (PIMM) process to ensure that EMEA SLA`s are met
Sourcing special order product directly from this will require liaison with other members of the Product Management team.
Request and build relations with suppliers facilitate run rate enquiries and for the sourcing of special order product.
Attend and contribute to Product Management meetings.
Collate and distribute required information ahead of team meetings
Maintain the systems data integrity for the product codes within the business
At all times uphold Insight core values
Qualifications Required:
Degree or equivalent preferred
Multi-lingual, at least one second language other than English (French, German, Spanish or Italian)
Experience Required
(E=essential, D = Desirable)
Experience of software products (D / E)
Experience of Insight product management processes (D)
Experience of dealing with external suppliers (E)
Operational excellence (E)
Multi lingual business experience (E)
Details of any minimum training required:
Good working knowledge of Microsoft outlook and task manager
Knowledge of Insight systems including Max and Nextdesk
Good working knowledge of Excel
Key Performance Indicators & Measurements:
Percentage of SKUs created within SLA
Tickets closed within the Next desk SLA
Percentage of SKUs updated within SLA
Feedback from Internal customers
PLEASE NOTE: we are recruiting for 5 ideal candidates with one of the above stated languages and relevant industry experience
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