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KERR Multilingual - Customer Account Executive

Employment Type:	Permanent
Location:	West London - London, United Kingdom
Salary:	Up to £25K
Languages:	English

Advertiser Details

Customer Account Executive

West London

Up to £25K Pa






Our client, a B2B fourth party logistics (4PL) supplier looking for a Customer Account Executive.



Purpose of role:



Provide a central support role for 1 specific customer account.

Co-ordinate product supply and maximising availability through timely and accurate inventory level forecasting.

Develop strong customer relationships ensuring a high level of efficiency and service.

Develop logistics solutions with the sales teams



Accountabilities:



Inventory Management & Supplier Partnership

· To order inventory of products against forecasted usage, having regard to menu cycles, minimum order quantities, lead time requirements, shelf life of products and company stock targets.

· Maintain stocks in appropriate warehouse to service all units as dictated by individual customers import restrictions and to maximise transport efficiencies.

· Optimise freight inwards costs and regularly review alternative haulier opportunities.

· To communicate daily with suppliers and third party warehouse to monitor and control product ordering, shipping/airfreight schedules, minimum quantities and delivery dates.

· To monitor daily outstanding purchase order reports to verify stock receipts and product arrival and ensure customer order completion.

· To facilitate warehouse procedures with regards to any product delivered outside agreed QC specification.

· To investigate reasons for and maintain detailed records of stock discrepancies and write-offs, including quality control issues.

· Manage direct deliveries from supplier to customer.



Forecasting and Sales Analysis

· To prepare rolling stock forecast

· Analyse product sales history against forecast using Inventory & Forecasting System

· Prepare sales analysis reports highlighting variance from forecast

· Provide data and recommendations concerning off-cycle or discontinued product utilisation.



Customer Services

· Provide central contact point for all suppliers

· Notification to caterers of all new menu pricing and order sheets.

· Review of all orders through web ordering

· Liaison with caterer to ensure timely ordering of nominated product in line

· Visit caterers as required, in liaison with Sales Directors, to resolve issues or build relationships

· Commercial approach to maximising sales opportunities and optimising distribution



Required Skills:



· Educated to a Degree level

· Strong IT skills (including Excel)

· Inventory management, logistics and customer service experience

· Strong communication skills

· Team player who must be able to work to deadlines in a high pressure environment





We thank you for your interest. If you have not heard from us within 48 hours, in this instance, your application has not been successful. However, we do advise you to regularly visit the Kerr Multilingual website – www.kerrmultilingual.com - to review many new job opportunities in which you may be interested.



JE1002-4

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