Concentrix - Microsoft!!! Forum Moderator - Hebrew

Employment Type: Permanent
Location: Belfast - Northern Ireland, United Kingdom, BT1 3NR
Salary: £13,500
Name: Concentrix
Posted: 02-12-2011
Code: OPO1020
Languages:
Hebrew
Required Languages: 1

gem are currently recruiting for Hebrew Forum Moderators for our Belfast site which is located in the city centre, close to all amenities with excellent transport links.
For further information about Belfast please refer to www.gotobelfast.com.

gem has a range of high profile global clients such as MSN (Microsoft), Cisco, Clearwire, King.com and Electronic Arts.

We attract the best and are committed to developing our people. We have many examples of people who started their careers in gem as agents and have now progressed within gem to play a major role in contributing to wider areas of the business: Read more on www.the-gem.com.

We offer an attractive relocation package and have a relocation officer on site to provide support and guidance pre and post arrival.

When you come to work at gem we believe it is important that you feel valued. As a member of our staff you are offered a wide range of benefits including:

• Sapphire Discount Scheme - a lifestyle-led discount scheme and rewards loyalty
• a day off on your birthday.
• Stakeholder pension and share option schemes.
• Childcare vouchers.
• a complimentary bun or piece of fruit every Friday.

We provide relevant training and individual Personal Development Plans for everyone and we continually encourage all ‘gemmers’ to own the customer experience providing feedback to implement any necessary change or improvement.


What can you expect from the role?

Interact with customers via an online community
Provide technical support for Microsoft customers using the tools and resources provided
Provide a positive customer and partner experience
Effectively communicate with customer via written correspondence in the Answers platform
Owning and resolving technical issues that are provided by the customers
Answer, Create, Merge, Split, and moderate posts and threads in the Answers Platform.
Drive customer satisfaction and market share for Microsoft
Ability to answer users’ product/service related questions
Manage forums traffic and ensure an abuse free environment
Flag threads as questions or general discussions by adding tags (meta data)
Block or ban certain users with SPAM like activities or abusive content/post


Do you have the following??

Fluency in Hebrew

Fluency in English
6 months customer service experience
Experience using Microsoft Office
Displays keen interest in Online Forums

Alternatively apply below.

gem is an equal opportunities employer. Applications are welcome from all sections of the community, regardless of age, sex, race, religion, disability or marital status.

Connect with gem through the following: www.the-gem.com/Facebook and follow our latest news on www.the-gem.com/twitter, www.the-gem.com/linkedin , www.the-gem.com/youtube