Concentrix - *** Finnish, German, French or Dutch Speaking Customer Care Agent***
Employment Type: Permanent
Location: Belfast - Northern Ireland, United Kingdom
Salary: Excellent
Name: Concentrix
Posted: 02-12-2011
Code: TLJG06
Languages:
Dutch, Finnish, French, German
Match.com brings people together. As a proven leader in online dating services, Match.com offers millions of profiles for millions of possibilities to meet your match. The company's online dating sites and affiliated businesses span six continents, operating more than 30 dating sites in 18 local languages and supporting local currencies.
JOB ROLE: Customer Care Agent Email (Inbound)
Required to work in the Match.Com team, providing excellent customer service to customers.
Working in a team based environment supporting your team in achieving the highest quality standards
Provide a personalised response to all inbound emails received whilst providing a positive customers experience through efficient, friendly, high quality responses
Proactively seek feedback on ways to improve personal performance
Take ownership to ensure closure for all issues which cannot be resolved whilst dealing with the customer
Take part in, and encourage active participation in team discussion activities and focus groups
Assist your team leader in assessing and auditing responses and completing quality reports
SKILL SET
Technical knowledge knowledge of email, internet, computers
Excellent communication and customer service skills both verbal and written
Ability to learn new products during training
Team skills
Drive and determination to grow with the business
CONTRACT: Full Time Permanent
REMUNERATION: £12,272 per annum (paid monthly)
HOURS OF WORK: Full-time - 40 hours per week
SHIFT:
Dayshift 9a.m 6p.m Mon-Sunday (Rotational Shift Patterns flexibility required)
Salary £12,272pa
HOLIDAYS:
20 Holiday & 6 Stat days plus Birthday Off
PROBATION PERIOD
There is a 3month probationary period before confirmation of your contract status
TRAINING/INDUCTION
Training will be conducted over 1 week.
All training is conducted in English
COMPANY
Gem provides multi channel, multilingual contact center services to global organizations. Our primary aim is to deliver leading customer contact management solutions to clients in the global market place, while creating a working environment and culture that promotes respect for staff and customers
We have been operational for 7 years. Our dress code is relaxed and we have a comfortable break out area equipped with a pool table, TV and playstation.
RELOCATION
For those that are relocating, we offer an attractive relocation package. Flights will be reimbursed up to the cost of 150 Euro and on arrival we accommodate the first 4 nights stay in a city centre bed and breakfast. We have a relocation adviser within gem who will offer ongoing help and assistance until you get settled. We offer help in opening up bank accounts, applying for National Insurance numbers and Accommodation
BENEFITS
20 annual days holiday plus a birthday day off plus 6 stat days
Stakeholder Pension Scheme
Corporate eye care provision
Performance related pay / bonus structure
Large range of employee discounts
Quarterly reward and recognition schemes
Buns and fruit on a friday!
Cycle to work scheme
Share option distribution (periodically)
Team and gem events
