Back to search.Sitel (Watford) - German Speaking Customer Advisors (On-Line Gaming)
| Employment Type: | Permanent |
| Location: | Hertfordshire - South East, United Kingdom, Watford |
| Salary: | starting from £8.50 per hour (full-time with flexible hours) |
| Languages: | English, German |
Are you creative, responsible and fun? Want to work with children as an Advisor for an exciting new online game? If so this is your ideal job opportunity to become a Brick Buddy!
Start Date Monday the 3rd of August 2009
Ability to work full-time and fully flexible hours essential
Starting Salary - £8.50 per hour In hours (Out of hours rates also in place)
The position:
SiTEL and LEGO have entered into partnership where SiTEL will provide Customer Service of the very highest level for LEGOs new massively multimedia online game (MMOG). Players, who are predominantly children aged between 8 to 12 years, will experience the fun, creativity and quality of a LEGO product in an awe-inspiring virtual environment in this revolutionary game world.
The role involves providing excellent Customer Service via email, chat tickets and in-game support. We are recruiting for a small team of individuals who aspire to be Team Managers, for phase 1 of this exciting new venture.
Your Qualifications and Key Skills Required:
Ability to demonstrate what LEGOs customers believe in 100% of the time; to be FUN, RELIABLE, KNOWLEDGEABLE and ENGAGING in interactions not just with customers but the people that you work with too!
Excellent fluency in spoken and written German and English
Excellent typing skills as well as a good knowledge of MS Excel, Word and Outlook
Passion for playing MMOGs
Ability to work and communicate with children
Ability to remain professional, confident and patient at all times, also to work under pressure
High motivation and willingness to learn
Problem solving
Your Key Responsibilities:
To provide high quality web chat, email support for the LEGO Group
Handle and manage the community
Answer incidents via in-game tools, chat, email and LEGO CRM
Respond to customer requests in a timely manner
To be courteous at all times to the players, customers, be they internal or external
Meet or exceed quality standards and metric goals established by management
Take own responsibility regarding self-development and performance improvement
Understand and comply with all company and client security requirements (COPPA, CARU, GOS)
To apply please send a covering letter, detailing your skills and experience for the above requirements, along with your up to date CV, by Wednesday 1st July 2009.
Start Date Monday the 3rd of August 2009
Ability to work full-time and fully flexible hours essential
Starting Salary - £8.50 per hour In hours (Out of hours rates also in place)
The position:
SiTEL and LEGO have entered into partnership where SiTEL will provide Customer Service of the very highest level for LEGOs new massively multimedia online game (MMOG). Players, who are predominantly children aged between 8 to 12 years, will experience the fun, creativity and quality of a LEGO product in an awe-inspiring virtual environment in this revolutionary game world.
The role involves providing excellent Customer Service via email, chat tickets and in-game support. We are recruiting for a small team of individuals who aspire to be Team Managers, for phase 1 of this exciting new venture.
Your Qualifications and Key Skills Required:
Ability to demonstrate what LEGOs customers believe in 100% of the time; to be FUN, RELIABLE, KNOWLEDGEABLE and ENGAGING in interactions not just with customers but the people that you work with too!
Excellent fluency in spoken and written German and English
Excellent typing skills as well as a good knowledge of MS Excel, Word and Outlook
Passion for playing MMOGs
Ability to work and communicate with children
Ability to remain professional, confident and patient at all times, also to work under pressure
High motivation and willingness to learn
Problem solving
Your Key Responsibilities:
To provide high quality web chat, email support for the LEGO Group
Handle and manage the community
Answer incidents via in-game tools, chat, email and LEGO CRM
Respond to customer requests in a timely manner
To be courteous at all times to the players, customers, be they internal or external
Meet or exceed quality standards and metric goals established by management
Take own responsibility regarding self-development and performance improvement
Understand and comply with all company and client security requirements (COPPA, CARU, GOS)
To apply please send a covering letter, detailing your skills and experience for the above requirements, along with your up to date CV, by Wednesday 1st July 2009.
You cannot apply for this job as it is no longer active.
