Back to search.LEGO Company - Customer Service Advisors – LEGO Company (Danish OR Dutch OR German speakers)
| Employment Type: | Contract |
| Location: | West London - London, United Kingdom, Slough |
| Salary: | £9.23 per hour and a generous benefits package |
| Languages: | Danish, Dutch, German |
| Required Languages: | 1 |
The LEGO Direct (that’s right, we are LEGO!) European contact centre are looking for bright, articulate and engaging Danish, Dutch, and German speakers to join our team in our service centre based in Slough, Berkshire (just 20 mins. from London Paddington by train). Fluency in spoken and written English is also a requirement for these roles.
The purpose of the Customer Service Advisor role is to provide a premium experience to LEGO consumers who contact us by phone and email. We are very different to many consumer service contact centres – we are a premium brand toy company, where fun and creativity play a part in our everyday working lives. Our team are enthusiastic, friendly, natural rapport builders.
We’re very proud to say that in the last 4 years we have won a very important and heavy award for being the ‘Best Centre for Customer Service in Europe’, we have been CCA accredited twice (which basically means an independent association think that we are a great place to work) and we have also been named as one of the top 50 contact centres in the UK..
We could tell you lots of stories about what it is like to work for a world famous toy company, however we think you’d probably like to hear it from someone who works here. Annette joined us as a seasonal advisor in October 2008, and this is what she has to say:
“There I was, sitting in Germany on a job hunt for my move back to UK. I wanted to be able to use my languages, but never would have thought I would apply for a job in a contact centre – how wrong was I?
Starting from the interview I was impressed at how open and friendly everyone was. I got a chance to listen to some calls and was amazed at how professionally casual the advisors are. As we don’t work directly from a script, we can take the time to chat to our customers (and their children, that’s the best bit!) and as such provide exceptional service while staying as human as we are!
My colleagues come from all over the world, which makes for a fascinating atmosphere. The office is open, colourful and full to the brim with LEGO! We all ‘play around’ with our languages and have a great time learning about different cultures.
Ok, so I get to chat to people all day, sit in a fantastic office, meet new people from all over and play with LEGO whenever I want, I only had one question after the interview – When can I start? !”
Our positions will start in August and September this year and we anticipate these seasonal contracts will run through until the beginning of 2010, although this is dependant on when the seasonal demand reduces. During the first months of the year we may be able to offer some permanent contracts to our seasonal employees.
Salary: We offer £9.23 per hour and a generous benefits package.
If you think you\'ll fit in to our multi-lingual, multi-coloured department then you could be exactly who we\'re looking for.
The purpose of the Customer Service Advisor role is to provide a premium experience to LEGO consumers who contact us by phone and email. We are very different to many consumer service contact centres – we are a premium brand toy company, where fun and creativity play a part in our everyday working lives. Our team are enthusiastic, friendly, natural rapport builders.
We’re very proud to say that in the last 4 years we have won a very important and heavy award for being the ‘Best Centre for Customer Service in Europe’, we have been CCA accredited twice (which basically means an independent association think that we are a great place to work) and we have also been named as one of the top 50 contact centres in the UK..
We could tell you lots of stories about what it is like to work for a world famous toy company, however we think you’d probably like to hear it from someone who works here. Annette joined us as a seasonal advisor in October 2008, and this is what she has to say:
“There I was, sitting in Germany on a job hunt for my move back to UK. I wanted to be able to use my languages, but never would have thought I would apply for a job in a contact centre – how wrong was I?
Starting from the interview I was impressed at how open and friendly everyone was. I got a chance to listen to some calls and was amazed at how professionally casual the advisors are. As we don’t work directly from a script, we can take the time to chat to our customers (and their children, that’s the best bit!) and as such provide exceptional service while staying as human as we are!
My colleagues come from all over the world, which makes for a fascinating atmosphere. The office is open, colourful and full to the brim with LEGO! We all ‘play around’ with our languages and have a great time learning about different cultures.
Ok, so I get to chat to people all day, sit in a fantastic office, meet new people from all over and play with LEGO whenever I want, I only had one question after the interview – When can I start? !”
Our positions will start in August and September this year and we anticipate these seasonal contracts will run through until the beginning of 2010, although this is dependant on when the seasonal demand reduces. During the first months of the year we may be able to offer some permanent contracts to our seasonal employees.
Salary: We offer £9.23 per hour and a generous benefits package.
If you think you\'ll fit in to our multi-lingual, multi-coloured department then you could be exactly who we\'re looking for.
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