Back to search.Bilingual Recruitment Ltd - MSN Customer Service Executive
| Employment Type: | Permanent |
| Location: | Belfast - Northern Ireland, United Kingdom |
| Salary: | £13,5 - 15K + excellent benefit package |
| Languages: | Dutch, Korean, Flemish |
| Required Languages: | 1 |
A customer service provider company is looking for young professionals who are just about to start their first jobs and would like to work in Belfast within a young and friendly environment.
Languages we are looking for at the moment: Dutch, Flemish and Korean (apply only if you have valid visa working in the UK)
Culture: The company delivers an exceptional customer service experience through the passion of their people. They provide customer and sales support through 24 different languages, who come from a variety of cultures. Culture is reflected in their people and their attitude and to build the skills required for the job. Their dress code is relaxed and we value the respect of others. They have a comfortable break area. You will work in a dynamic team who work towards individual and team targets.
Requirements:
• Required to work in the MSN team, providing excellent customer service and technical solutions to customers.
• Working in a team based environment supporting your team in achieving the highest quality standards. Working in specific lines of business in messenger, live mail, live ID and hotmail.
• Provide a personalized response to all inbound emails received whilst providing a positive customer’s experience through efficient, friendly, high quality and accurate responses
• Will be required to take inbound telephone calls where business needs
• Proactively seek feedback on ways to improve personal performance
• Take ownership to ensure closure for all issues which cannot be resolved whilst dealing with the customer/Assisting product specialists to find resolutions
• Take part in, and encourage active participation in team discussion activities and focus groups
• Assist your team manager in assessing and auditing responses and completing quality reports
Essential Criteria:
- 6 months customer service experience in a service driven environment
- Outstanding keyboard Skills with high emphasis Internet usage
- Excellent inter-personal skills and a good team player
- Sense the customer problem: Problem solving and troubleshooting skills to resolution
- Strong analytical skills
- Understanding the customer needs
- Ownership with attention to detail
- Multitask between tools and processes
- Excellent English grammatical written skills
- Self-motivated - interest in self- development, high personal drive to succeed
- Ability to work on own initiative
- Ability to meet strict deadlines and targets. Working to individual targets which includes customer satisfaction, responding to customer emails within 24hours and quality assessments. This will be monitored on a daily basis.
- Drive and determination to succeed and grow with the business
- Interest in Technology
Desirable:
- Previous experience in IT
- 12 months outstanding experience in customer service.
- Ability to progress within MSN
HOURS OF WORK
Full-time - 40 hours per week
SHIFT
Rotational shift pattern 8-6p.m Mon-Sun (must be flexible outside these hours for example may be expected to work an evening/nightshift where business needs). You will be provided with a Rota in advance.
SALARY
£14,000 / annum
BENEFITS
21 Holiday & 6 Stat days & birthday day off
Stakeholder Pension Scheme
Corporate eye care provision
Quarterly Performance Related Pay
Large range of employee discounts
Bi annual reward and recognition schemes
Buns and fruit on a Friday!
Cycle to work scheme
Team and gem events
PROBATION PERIOD
There is a 3 month probationary period before confirmation of your contract status.
TRAINING
Training will be conducted over 2 weeks. It will be intensive so no lateness or absence required during training. It will consist of product knowledge and system training. There will be ongoing tests throughout training and a final test at the end. You will be required to pass this test.
All training is conducted in English.
If you’re interested please send your cv to agi@bilinguarecruitment.com.
Due to the nature of our business only successful applicants will be contacted.
Languages we are looking for at the moment: Dutch, Flemish and Korean (apply only if you have valid visa working in the UK)
Culture: The company delivers an exceptional customer service experience through the passion of their people. They provide customer and sales support through 24 different languages, who come from a variety of cultures. Culture is reflected in their people and their attitude and to build the skills required for the job. Their dress code is relaxed and we value the respect of others. They have a comfortable break area. You will work in a dynamic team who work towards individual and team targets.
Requirements:
• Required to work in the MSN team, providing excellent customer service and technical solutions to customers.
• Working in a team based environment supporting your team in achieving the highest quality standards. Working in specific lines of business in messenger, live mail, live ID and hotmail.
• Provide a personalized response to all inbound emails received whilst providing a positive customer’s experience through efficient, friendly, high quality and accurate responses
• Will be required to take inbound telephone calls where business needs
• Proactively seek feedback on ways to improve personal performance
• Take ownership to ensure closure for all issues which cannot be resolved whilst dealing with the customer/Assisting product specialists to find resolutions
• Take part in, and encourage active participation in team discussion activities and focus groups
• Assist your team manager in assessing and auditing responses and completing quality reports
Essential Criteria:
- 6 months customer service experience in a service driven environment
- Outstanding keyboard Skills with high emphasis Internet usage
- Excellent inter-personal skills and a good team player
- Sense the customer problem: Problem solving and troubleshooting skills to resolution
- Strong analytical skills
- Understanding the customer needs
- Ownership with attention to detail
- Multitask between tools and processes
- Excellent English grammatical written skills
- Self-motivated - interest in self- development, high personal drive to succeed
- Ability to work on own initiative
- Ability to meet strict deadlines and targets. Working to individual targets which includes customer satisfaction, responding to customer emails within 24hours and quality assessments. This will be monitored on a daily basis.
- Drive and determination to succeed and grow with the business
- Interest in Technology
Desirable:
- Previous experience in IT
- 12 months outstanding experience in customer service.
- Ability to progress within MSN
HOURS OF WORK
Full-time - 40 hours per week
SHIFT
Rotational shift pattern 8-6p.m Mon-Sun (must be flexible outside these hours for example may be expected to work an evening/nightshift where business needs). You will be provided with a Rota in advance.
SALARY
£14,000 / annum
BENEFITS
21 Holiday & 6 Stat days & birthday day off
Stakeholder Pension Scheme
Corporate eye care provision
Quarterly Performance Related Pay
Large range of employee discounts
Bi annual reward and recognition schemes
Buns and fruit on a Friday!
Cycle to work scheme
Team and gem events
PROBATION PERIOD
There is a 3 month probationary period before confirmation of your contract status.
TRAINING
Training will be conducted over 2 weeks. It will be intensive so no lateness or absence required during training. It will consist of product knowledge and system training. There will be ongoing tests throughout training and a final test at the end. You will be required to pass this test.
All training is conducted in English.
If you’re interested please send your cv to agi@bilinguarecruitment.com.
Due to the nature of our business only successful applicants will be contacted.
Due to the nature of this position, the recruiter has requested to restrict applications by location. Only candidates in Europe (EEA) may apply.
You cannot apply for this job as it is no longer active.
