Bloomberg - Global Technical Support Representative

Employment Type: Permanent
Location: London, United Kingdom
Salary: Excellent
Name: Bloomberg
Posted: 24-08-2009
Code: 23116
Languages:
Cantonese, French, German, Mandarin
Required Languages: 0

Make the most of your IT knowledge in one of the most global and progressive financial environments in the world. Solve issues in areas including Software, Hardware, Biometric Security, Networking and much more, and provide our clients from around the world with the best customer service available. Global Technical Support will give you a chance to use your communication and organizational skills while working with the most powerful tool in the financial industry today.

By solving customers\' hardware, software, and networking problems, showing them how they can maximize the benefits from their Bloomberg platforms, and providing outstanding service, you\'ll be given the opportunity to gain invaluable technical and customer service experience as well as to liaise closely with other departments to generate new ideas, explore new developments, and investigate complex issues. Bloomberg Global Technical Support is an exciting role that offers endless opportunities for individuals that are driven, highly-motivated, and eager to learn.

Responsobilities:
- Day to day support of all our customers in global locations.
- Telephone and remote support of our global customers.
- Knowledge share and updates amongst the team to ensure all team members have the atest information on all ongoing issues.

Qualifications:
- Bachelors degree or equivalent work experience
- Fluency in French or German or Cantonese or Mandarin
- Demonstrable experience of solving technical issues is essential
- Outstanding communication skills
- Excellent listening, problem solving and analytical skills
- An ability to remain calm under pressure and work in a concise, clear and focused manner

The Company:
Bloomberg is the leading global provider of financial data, news and analytics. The BLOOMBERG PROFESSIONAL service and Bloomberg\'s media services provide real-time and archived financial and market data, pricing, trading, news and communications tools in a single, integrated package to corporations, news organizations, financial and legal professionals and individuals around the world.