Bloomberg - Global Technical Support Representative - Japanese speakers

Employment Type: Permanent
Location: Central London - London, United Kingdom
Salary: competitive + benefits
Name: Bloomberg
Posted: 24-08-2009
Code: 22368
Languages:
Japanese
Required Languages: 0

The Role:
Make the most of your IT knowledge in one of the most global and progressive financial
environments in the world. Solve issues in areas including Software, Hardware, Biometric
Security, Networking and much more, and provide our clients from around the world with the
best customer service available. Global Technical Support will give you a chance to use your
communication and organizational skills while working with the most powerful tool in the
financial industry today.

By solving customers\\\' hardware, software, and networking problems, showing them how they
can maximize the benefits from their Bloomberg platforms, and providing outstanding
service, you\\\'ll be given the opportunity to gain invaluable technical and customer service
experience as well as to liaise closely with other departments to generate new ideas,
explore new developments, and investigate complex issues. Bloomberg Global Technical
Support is an exciting role that offers endless opportunities for individuals that are driven,
highly-motivated, and eager to learn.

Responsibilities:
- Day to day support of all our customers in global locations.
- Telephone and remote support of our global customers.
- Knowledge share and updates amongst the team to ensure all team
members have the latest information on all ongoing issues.

The Requirements:
- Bachelors degree or equivalent work experience
- Demonstrable experience of solving technical issues is essential
- Outstanding communication skills
- Excellent listening, problem solving and analytical skills
- An ability to remain calm under pressure and work in a concise, clear and focused manner
- Fluency in Japanese

The Company:
Bloomberg is the leading global provider of financial data, news and analytics.
The BLOOMBERG PROFESSIONAL service and Bloomberg\\\'s media services provide real-time
and archived financial and market data, pricing, trading, news and communications tools in a
single, integrated package to corporations, news organizations, financial and legal
professionals and individuals around the world.

Bloomberg is an equal opportunities employer and we welcome applications from all backgrounds regardless of race, colour, religion, sex, ancestry, age, marital status, sexual orientation, gender identity, disability or any other classification protected by law.