Back to search.Sofica Group - Support Agent fluent in German for HP Account (Relocation package offered)
| Employment Type: | Permanent |
| Location: | Sofia - Sofia City, Bulgaria, 1766 |
| Salary: | Competitive + Relocation Package |
| Languages: | English, German |
Sofica Group JSC, a multilingual Business Process Outsourcing (BPO) provider of back office services. As part of the strategic partnership between Sofica and Hewlett Packard we are currently searching for:
Support Agent fluent in German
Job scope/summary:
As part of the Sofia Dispatch Team, the Support Agent provides effective and timely remote support to HP customers. She/he is responsible for the proper handling of case types in scope for the team, in compliance with all processes and work instructions within Dispatch Organization.
Job specifics/responsibilities:
• Timely manages the service requests of customers through different access channels. Verifies the request details with the customers;
• Coordinates the resources in a proper manner to the client. Monitors the overall service event to its completion;
• Keeps Customers Informed on case development status. Provides information to solve customer problem for customer satisfaction;
• Timely elevates and/or escalates complex issues;
• Manages multiple tasks or cases simultaneously with minimal supervision;
• Meets the deadlines and keeps the service level agreements.
Requirements:
• Fluency in German;
• Good English language skills;
• Analytical and problem-solving skills;
• Good computer literacy – MS Office (Word, Excel, Outlook);
• Time management skills and working with tough deadlines.
• Professional experience: Successful Competition of Staff Agent Probation Period/or a relevant experience in a similar environment is an advantage;
• Basic Knowledge of the Business Processes is an advantage.
Our offer:
• Extensive training programs
• Environment that stimulates achievement and excellent customer service
• Part in a team that has established itself as a preferred partner for Hi-tech Services & Support throughout EMEA
• Competitive remuneration package
• Relocation package (including accommodation assistance) in case you currently don't work in Sofia and/or need to relocate
If you consider we can make a good team together please send your CV in English stating the position you are applying for to jobs@sofica-group.com
All documents will be treated in the strictest confidentiality.
Only short-listed candidates will be invited for an interview.
Support Agent fluent in German
Job scope/summary:
As part of the Sofia Dispatch Team, the Support Agent provides effective and timely remote support to HP customers. She/he is responsible for the proper handling of case types in scope for the team, in compliance with all processes and work instructions within Dispatch Organization.
Job specifics/responsibilities:
• Timely manages the service requests of customers through different access channels. Verifies the request details with the customers;
• Coordinates the resources in a proper manner to the client. Monitors the overall service event to its completion;
• Keeps Customers Informed on case development status. Provides information to solve customer problem for customer satisfaction;
• Timely elevates and/or escalates complex issues;
• Manages multiple tasks or cases simultaneously with minimal supervision;
• Meets the deadlines and keeps the service level agreements.
Requirements:
• Fluency in German;
• Good English language skills;
• Analytical and problem-solving skills;
• Good computer literacy – MS Office (Word, Excel, Outlook);
• Time management skills and working with tough deadlines.
• Professional experience: Successful Competition of Staff Agent Probation Period/or a relevant experience in a similar environment is an advantage;
• Basic Knowledge of the Business Processes is an advantage.
Our offer:
• Extensive training programs
• Environment that stimulates achievement and excellent customer service
• Part in a team that has established itself as a preferred partner for Hi-tech Services & Support throughout EMEA
• Competitive remuneration package
• Relocation package (including accommodation assistance) in case you currently don't work in Sofia and/or need to relocate
If you consider we can make a good team together please send your CV in English stating the position you are applying for to jobs@sofica-group.com
All documents will be treated in the strictest confidentiality.
Only short-listed candidates will be invited for an interview.
Due to the nature of this position, the recruiter has requested to restrict applications by location. Only candidates in Europe (EEA) may apply.
You cannot apply for this job as it is no longer active.
