Back to search.AirWatch UK - German Speaking Application Support Engineer
| Employment Type: | Permanent |
| Location: | Buckinghamshire - South East, United Kingdom, Milton Keynes |
| Salary: | 30k to 40k |
| Languages: | French, German, Spanish |
| Required Languages: | 1 |
German Speaking Application Support Engineer
About AirWatch
AirWatch is the leader in enterprise-grade Mobile Security, Mobile Device Management, Mobile Application Management and Mobile Content Management solutions designed to simplify mobility.
As the largest MDM provider with more than 500 employees and 2,500 customers, AirWatch offers the most comprehensive mobility management solution providing: mobile security, device management, application management with SDK for enterprise apps, secure content management, and advanced mobile integration. From deployment through support, our highly scalable solutions provide an integrated, real-time view of an entire fleet of corporate and employee-owned Apple iOS, Android, BlackBerry, Symbian and Windows devices.
Our company’s deeply-rooted entrepreneurial attitude and forward-thinking spirit starts with our executive team, and extends to our employees who push the limits of technology every day. This company culture makes AirWatch a destination where technology experts, innovators, risk-takers and problem solvers can thrive.
POSITION DESCRIPTION:
AirWatch is seeking an Application Support Engineer to join our Professional Services group. The Support Engineer is responsible for supporting successful installations and upgrades of AirWatchTM, an enterprise management software solution designed for use in a variety of customer environments, and will provide day to day technical support for customers, prospects and partners. You will interact with customers regularly, managing critical issues and training on product features and new releases.
POSITION RESPONSIBILITES:
• Support sales team post implementation with upgrades and technical requests
• Respond to end user requests for technical support.
• Troubleshoot and resolve application issues related to IT users and services by analyzing user descriptive input and analytical observation.
• Provide root cause analysis of customer issues.
• Develop workarounds to existing product lines when applicable.
• Document processes and procedures as developed and/or required.
• Update and maintain project issues list, prioritize issues.
• Actively seek out opportunities to teach others; coach team members to achieve higher performance.
POSITION REQUIREMENTS:
• 1-3 years’ experience in a business to business client support role
• Ability to communicate effectively with customers and properly manage expectations
• Ability to manage multiple issues while maintaining short response and resolution times.
• Knowledge of current mobile device trends.
• Experience developing and installing software.
• Experience with Windows operating systems.
• Experience using MSSQL to troubleshoot issues.
• Experience troubleshooting networking issues with client networks.
• Analytical problem-solving abilities.
• Ability to work in a team-oriented, collaborative environment.
• Self-motivated with the ability to multi-task.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Strong oral and written communication with the ability to train end users.
• Proficient in all Microsoft Office applications (Word, Excel, PowerPoint).
• Average travel 0%- 10%.
About AirWatch
AirWatch is the leader in enterprise-grade Mobile Security, Mobile Device Management, Mobile Application Management and Mobile Content Management solutions designed to simplify mobility.
As the largest MDM provider with more than 500 employees and 2,500 customers, AirWatch offers the most comprehensive mobility management solution providing: mobile security, device management, application management with SDK for enterprise apps, secure content management, and advanced mobile integration. From deployment through support, our highly scalable solutions provide an integrated, real-time view of an entire fleet of corporate and employee-owned Apple iOS, Android, BlackBerry, Symbian and Windows devices.
Our company’s deeply-rooted entrepreneurial attitude and forward-thinking spirit starts with our executive team, and extends to our employees who push the limits of technology every day. This company culture makes AirWatch a destination where technology experts, innovators, risk-takers and problem solvers can thrive.
POSITION DESCRIPTION:
AirWatch is seeking an Application Support Engineer to join our Professional Services group. The Support Engineer is responsible for supporting successful installations and upgrades of AirWatchTM, an enterprise management software solution designed for use in a variety of customer environments, and will provide day to day technical support for customers, prospects and partners. You will interact with customers regularly, managing critical issues and training on product features and new releases.
POSITION RESPONSIBILITES:
• Support sales team post implementation with upgrades and technical requests
• Respond to end user requests for technical support.
• Troubleshoot and resolve application issues related to IT users and services by analyzing user descriptive input and analytical observation.
• Provide root cause analysis of customer issues.
• Develop workarounds to existing product lines when applicable.
• Document processes and procedures as developed and/or required.
• Update and maintain project issues list, prioritize issues.
• Actively seek out opportunities to teach others; coach team members to achieve higher performance.
POSITION REQUIREMENTS:
• 1-3 years’ experience in a business to business client support role
• Ability to communicate effectively with customers and properly manage expectations
• Ability to manage multiple issues while maintaining short response and resolution times.
• Knowledge of current mobile device trends.
• Experience developing and installing software.
• Experience with Windows operating systems.
• Experience using MSSQL to troubleshoot issues.
• Experience troubleshooting networking issues with client networks.
• Analytical problem-solving abilities.
• Ability to work in a team-oriented, collaborative environment.
• Self-motivated with the ability to multi-task.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Strong oral and written communication with the ability to train end users.
• Proficient in all Microsoft Office applications (Word, Excel, PowerPoint).
• Average travel 0%- 10%.
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