Back to search.Booking.com FR - Multilingual Customer Service Executive
| Employment Type: | Permanent |
| Location: | Lille - Nord-Pas-de-Calais, France |
| Salary: | Excellent |
| Languages: | Danish, Dutch, French, German, Japanese, Swedish |
We are looking for a Danish, French, Dutch, German, Japanese or Swedish speaking Customer Service Executives to join our dynamic, pleasant and international work environment. We provide a culture that is open, innovative and performance orientated. Our scale and scope, commitment to people, and high standards of integrity make Booking.com a great place to work.
Our next starting date is: 10th of September
As a Customer Service Executive you will be working 35 hours per week in different shifts and will be responsible for handling pre- and post booking (hotel reservations) inquiries. You are also an intermediary between customers and the hotel.
Main Responsibilities:
• Handle pre and post reservation inquiries by phone, e-mail and fax;
• Handle sales requests by phone and e-mail;
• Modify, change and/or cancel existing reservations;
• Outbound calls to hotels/guests to arrangement special requests;
• Liaison between guest and hotel to resolve complaints;
• Manage relationships with hotels by providing high levels of customer service and account management support.
Required Skills
• Excellent communication skills;
• Excellent commercial selling skills;
• Problem solving;
• Sense of responsibility;
• Independent and customer friendly.
Our ideal candidate is:
• Experienced with Internet and hotel industry;
• Fluent in both written and spoken English and one of the above languages.
• Available Full-time (35 h/week) and flexible in work schedule;
• Available to attend a full-time (4 weeks) paid training;
• In possession of a valid work-permit for France.
What Booking.com will offer You!!!
• A gross salary of EUR 1700 based on 35 hours;
• International working environment;
• Convenient office location in Lille’s Metropole;
• 25 days of holidays per year on full time bases.
Our next starting date is: 10th of September
As a Customer Service Executive you will be working 35 hours per week in different shifts and will be responsible for handling pre- and post booking (hotel reservations) inquiries. You are also an intermediary between customers and the hotel.
Main Responsibilities:
• Handle pre and post reservation inquiries by phone, e-mail and fax;
• Handle sales requests by phone and e-mail;
• Modify, change and/or cancel existing reservations;
• Outbound calls to hotels/guests to arrangement special requests;
• Liaison between guest and hotel to resolve complaints;
• Manage relationships with hotels by providing high levels of customer service and account management support.
Required Skills
• Excellent communication skills;
• Excellent commercial selling skills;
• Problem solving;
• Sense of responsibility;
• Independent and customer friendly.
Our ideal candidate is:
• Experienced with Internet and hotel industry;
• Fluent in both written and spoken English and one of the above languages.
• Available Full-time (35 h/week) and flexible in work schedule;
• Available to attend a full-time (4 weeks) paid training;
• In possession of a valid work-permit for France.
What Booking.com will offer You!!!
• A gross salary of EUR 1700 based on 35 hours;
• International working environment;
• Convenient office location in Lille’s Metropole;
• 25 days of holidays per year on full time bases.
You cannot apply for this job as it is no longer active.
