Back to search.Viagogo - Customer Service Associate – German
| Employment Type: | Permanent |
| Location: | South London - London, United Kingdom, South East London |
| Salary: | Competitive |
| Languages: | English, German |
THE COMPANY
We are a new kind of live event online marketplace that gives music, sports and theatre fans access to the best in live entertainment through a state-of-the-art online platform.
We are the market leader in its sector and one of the fastest growing internet companies in Europe, with local language websites in over 26 countries. We are fully funded, having raised over $70MM since launch from high profile investors in the sports, media and entertainment industries.
Work for an exciting, fast-paced, dynamic e-commerce start up based in Central London, focused on providing the greatest customer care. We pride ourselves on the nature of the business allowing individuals to grow up in the company and to build their own kingdom.
ROLE
This position is a unique opportunity to participate in an early stage venture with a proven, successful business model. It is an ideal position for a highly motivated graduate or individual from a Customer Services background, who wants hands-on experience with the opportunity for significant growth within the organization.
The Customer Service Associate will provide first class support by email and phone to a wide range of customers. The CSR will act as the Customer Champion and will be responsible for creatively solving complex problems, supporting our buyers and powersellers. The successful candidate will need a bias for action, proven people skills and the ability to excel in a high-pressure environment.
KEY RESPONSIBILITIES
• Provide exceptional customer support via phone and email
• Answer customer inquiries and provide troubleshooting and problem solving as needed
• Managing customer complaints and difficult cases
• Work with customers to ensure timely and successful completion of all their transactions
• Participate in the design of the new CS policies and operational processes
• Act as a customer champion inside the organization by providing feedback to other functions
• Show flexibility in responding to changing operational demands e.g. working off site
EXPERIENCE, KNOWLEDGE AND SKILLS
- Languages: fluent in English and German
- Minimum degree level qualification and 6 months+ commercial work experience.
- Experience working in a customer service (or customer facing) environment preferred
- Demonstrate a strong track record of problem solving and attention to detail
- Thrives in a high pressured and busy environment
- Demonstrate superior communication skills (written and verbal)
- Computer literate and proficient with Excel, Internet, Outlook, Word
- Proven capability of responding readily and flexibly to changes
- Strongly prefer prior e-commerce experience
- Excellent written and verbal communication skills
We are a new kind of live event online marketplace that gives music, sports and theatre fans access to the best in live entertainment through a state-of-the-art online platform.
We are the market leader in its sector and one of the fastest growing internet companies in Europe, with local language websites in over 26 countries. We are fully funded, having raised over $70MM since launch from high profile investors in the sports, media and entertainment industries.
Work for an exciting, fast-paced, dynamic e-commerce start up based in Central London, focused on providing the greatest customer care. We pride ourselves on the nature of the business allowing individuals to grow up in the company and to build their own kingdom.
ROLE
This position is a unique opportunity to participate in an early stage venture with a proven, successful business model. It is an ideal position for a highly motivated graduate or individual from a Customer Services background, who wants hands-on experience with the opportunity for significant growth within the organization.
The Customer Service Associate will provide first class support by email and phone to a wide range of customers. The CSR will act as the Customer Champion and will be responsible for creatively solving complex problems, supporting our buyers and powersellers. The successful candidate will need a bias for action, proven people skills and the ability to excel in a high-pressure environment.
KEY RESPONSIBILITIES
• Provide exceptional customer support via phone and email
• Answer customer inquiries and provide troubleshooting and problem solving as needed
• Managing customer complaints and difficult cases
• Work with customers to ensure timely and successful completion of all their transactions
• Participate in the design of the new CS policies and operational processes
• Act as a customer champion inside the organization by providing feedback to other functions
• Show flexibility in responding to changing operational demands e.g. working off site
EXPERIENCE, KNOWLEDGE AND SKILLS
- Languages: fluent in English and German
- Minimum degree level qualification and 6 months+ commercial work experience.
- Experience working in a customer service (or customer facing) environment preferred
- Demonstrate a strong track record of problem solving and attention to detail
- Thrives in a high pressured and busy environment
- Demonstrate superior communication skills (written and verbal)
- Computer literate and proficient with Excel, Internet, Outlook, Word
- Proven capability of responding readily and flexibly to changes
- Strongly prefer prior e-commerce experience
- Excellent written and verbal communication skills
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