Back to search.Healthcare at Home Ltd - GERMAN SPEAKING CUSTOMER SERVICES THERAPY CO-ORDINATOR
| Employment Type: | Contract |
| Location: | Staffordshire - West Midlands, United Kingdom, Burton |
| Salary: | £16,801 |
| Languages: | German |
12 months fixed term contract
Role Objective:
* To register new patients onto the company CRM (Customer Relationship Management) system.
* Organise deliveries for patients taking into account the patient’s requirements.
* Work closely with other internal departments as appropriate to ensure patient satisfaction.
* Act as a single point of contact for patients, hospitals and nurses.
* To have an understanding of the prescriptions, medication and treatments involved in each of the relevant therapy areas.
* Maintain all records in compliance with Data Protection requirements.
* Act in a professional manner and demonstrate excellent behaviour when dealing with all customers and interested parties.
* To answer enquiries and queries (non-medical), responding in a timely manner.
* Updating the CRM database.
* To ensure accurate processing of orders.
* To ensure accurate maintenance of patient notes.
* Answering and making internal and external telephone calls.
* Achieving daily targets which contribute to overall company KPI’s.
* Maintain a high level of Customer Service
* General administration duties.
* To carry out any other ad-hoc duties defined by the Team Manager or Supervisor.
* To carry out any other reasonable duties within the overall function, commensurate with the grading and level of responsibility of the job.
Essential Experience:
The role holder will have experience in the following:
* Working in a fast paced customer focused environment
* Experience in a customer service environment
* Handling and resolving customer issues.
* Working in a change driven high-pressure environment.
Desirable Experience & Qualities
* Working as part of an operational business team.
* Working in the Healthcare industry
Personal Skills & Qualities:
* An excellent ability to work in a high pressure and fast paced environment.
* An ability to use own initiative to deliver results.
* Strong team player that supports the work and development of others.
* Excellent telecommunication skills, which help to present a strong professional image and generate an immediate personal credibility with customers.
* Strong organisational skills.
* Self-motivated and energetic approach, showing interest in understanding the business and industry.
* Confident to deal with queries and handle complaints.
Key Competencies:
* Planning and Organising
* Teamwork
* Delivering Excellent Customer Service
* Problem Solving
* Delivering Results
* Embracing Change
This is a description of the job as it is presently constituted. It is our practice to review all job descriptions regularly and update them where necessary to ensure that they are a true reflection of the job which is being done, or to incorporate changes where they are found to be inaccurate. This procedure is conducted jointly by the manager and the job holder.
You will therefore be expected to participate fully in such discussions with a view to reaching agreement on any changes felt to be necessary. If agreement is not possible, management reserves the right to insist on changes to your job description in line with your grade/level in the organisation, after consultation with you.
Role Objective:
* To register new patients onto the company CRM (Customer Relationship Management) system.
* Organise deliveries for patients taking into account the patient’s requirements.
* Work closely with other internal departments as appropriate to ensure patient satisfaction.
* Act as a single point of contact for patients, hospitals and nurses.
* To have an understanding of the prescriptions, medication and treatments involved in each of the relevant therapy areas.
* Maintain all records in compliance with Data Protection requirements.
* Act in a professional manner and demonstrate excellent behaviour when dealing with all customers and interested parties.
* To answer enquiries and queries (non-medical), responding in a timely manner.
* Updating the CRM database.
* To ensure accurate processing of orders.
* To ensure accurate maintenance of patient notes.
* Answering and making internal and external telephone calls.
* Achieving daily targets which contribute to overall company KPI’s.
* Maintain a high level of Customer Service
* General administration duties.
* To carry out any other ad-hoc duties defined by the Team Manager or Supervisor.
* To carry out any other reasonable duties within the overall function, commensurate with the grading and level of responsibility of the job.
Essential Experience:
The role holder will have experience in the following:
* Working in a fast paced customer focused environment
* Experience in a customer service environment
* Handling and resolving customer issues.
* Working in a change driven high-pressure environment.
Desirable Experience & Qualities
* Working as part of an operational business team.
* Working in the Healthcare industry
Personal Skills & Qualities:
* An excellent ability to work in a high pressure and fast paced environment.
* An ability to use own initiative to deliver results.
* Strong team player that supports the work and development of others.
* Excellent telecommunication skills, which help to present a strong professional image and generate an immediate personal credibility with customers.
* Strong organisational skills.
* Self-motivated and energetic approach, showing interest in understanding the business and industry.
* Confident to deal with queries and handle complaints.
Key Competencies:
* Planning and Organising
* Teamwork
* Delivering Excellent Customer Service
* Problem Solving
* Delivering Results
* Embracing Change
This is a description of the job as it is presently constituted. It is our practice to review all job descriptions regularly and update them where necessary to ensure that they are a true reflection of the job which is being done, or to incorporate changes where they are found to be inaccurate. This procedure is conducted jointly by the manager and the job holder.
You will therefore be expected to participate fully in such discussions with a view to reaching agreement on any changes felt to be necessary. If agreement is not possible, management reserves the right to insist on changes to your job description in line with your grade/level in the organisation, after consultation with you.
You cannot apply for this job as it is no longer active.
