Brightwater - German or Spanish speaking client technical support jobs, Ireland
|Location:||Cork - South-West, Ireland|
|Languages:||German, Spanish, Swiss German|
Our client is a Cork, Ireland, based firm who currently have multilingual technical jobs for native level German or Spanish language speakers to join their multilingual team. The company is an innovative and rapidly expanding organisation and is searching for driven, motivated, technical customer service / technical support agents. This is an opportunity to gain a job abroad and work abroad experience or a chance to make use of your language skills at home. The successful candidate will have the opportunity to excel in their field and develop their career within this fantastic career developing company.
• Provide excellent service to all customers through various communication channels including social media platforms, email, media and telephone interaction
• Use both internal and external help centre to provide basic technical resolutions to clients.
• Provide support to empower clients to solve their technical issues via the online help centre facility
• Troubleshoot campaign issues by providing support to team managers and escalating more technical issues via the established Global Customer Support escalation processes.
• Fluency in either German or Spanish and English both spoken and written
• Proven troubleshooting skills within a technical support environment (help desk or support centre)
• Must have customer service experience
• Knowledge of basic XML and Flash desirable
• Previous experience in working for a publisher or advert network preferred
• Attractive salary, relocation & benefits package
• Full time job within a reputable company
• Structured training programme
• Travel Saver scheme
• Fantastic career development opportunities
• Opportunity to work within world class contracts and industry giants
We reserve the right to heighten short listing criteria dependant upon the calibre of response.
For further information, and to apply for this German technical multimedia analyst support job, please contact Claire McCorry on 028 90 325 325
Due to the nature of this position, the recruiter has requested to restrict applications by location. Only candidates in Europe (EEA) may apply.