Back to search.Connect Distribution Services Ltd - French Speaking Customer Sales and Service Agent
| Employment Type: | Permanent |
| Location: | Birmingham - West Midlands, United Kingdom, Birmingham |
| Salary: | Negotiable |
| Languages: | English, French |
| Required Languages: | 2 |
Advertiser Details
- Name:Connect Distribution Services Ltd
- Posted:23-08-2012
- Code:connect 1
KEY RESPONSIBILITIES, ACCOUNTABILITIES (describe in order of priority):
1. To deal with customer queries by phone, email and fax, ensuring that all SLA’s are met
2. To develop and build relations with customers ensuring they receive a high standard of service
3. Log and resolve customer complaints and queries
4. Ensure all customer callbacks are completed each day
5. Provide general administration duties
6. Act as an interpreter either by phone or face to face
7. Provide translation skills as required
8. Demonstrate an understanding of all websites used within Consumer Sales
9. Inform the Team Leader of any issues that are reoccurring so this can be highlighted to the Service Manager
10. Maintain and up-to-date knowledge of Connect Distribution procedures to ensure correct information is given at all times
KEY PERFORMANCE INDICATORS FOR THE ROLE
1. Maintain an agreed level of availability each day
2. Maintain an agreed minimum level of calls taken on a daily basis
3. Maintain a high level of accuracy
MAIN REQUIREMENTS FOR THE ROLE
1. Fluent English – Written and Spoken
2. Fluent French – Written and Spoken
3. Computer literate
4. Excellent communications skills
STANDARD REQUIREMENTS FOR THE COMPANY
1. Carry out such other duties as may reasonably be required from time to time
2. Uphold the companies Equal Opportunities and Health and Safety Policies
3. Operate within the companies polices, procedures and systems
4. Project a positive image of oneself and the company to others
5. Work to the companies key objectives and vision
You cannot apply for this job as it is no longer active.
