Back to search.Google - SMB Services Associate (Multiple Languages Available)
| Employment Type: | Permanent |
| Location: | Ireland |
| Salary: | Excellent |
| Languages: | Arabic, English, Bengali, Cantonese, Danish, Dutch, Finnish, French, German, Gujarati, Hindi, Italian, Japanese, Mandarin, Norwegian, Portuguese, Punjabi, Russian, Spanish, Swedish, Urdu, Icelandic, Korean, Flemish, Greek, Welsh, Malay, Thai, Vietnamese, Bulgarian, Croatian, Czech, Estonian, Catalan, Hungarian, Latvian, Lithuanian, Polish, Romanian, Serbian, Slovak, Ukrainian, Slovenian, Turkish, Hebrew, Gaelic, Other Languages, Afrikaans, Albanian, Indonesian, Kurdish, Macedonian, Pashto, Farsi, Sorani, Persian, Swiss German, Georgian, Dari, Luxembourgish, Tamil, Cebuano, Filipino, Belarusian, Bosnian, Somali, Swahili, Yoruba, Armenian, Badini, Lingala, Tigrinya, Amharic, Azerbaijani, Balochi, Basque, Brahui, Chechen, Kashmiri, Kazakh, Nepali, Pothohari, Shona, Uzbek, Sign Language, Irish, English (US), German (AT), French (LU), English (CA) |
The area: SMB Sales and Operations
When our millions of advertisers and publishers are happy, so are we! As small business experts, we help get local entrepreneurs on the map, and deliver a beautifully simple, intuitive experience that enables customers to grow their businesses with us. By spotting and analyzing customer needs and trends, our innovative teams of strategists, account developers and customer support specialists work together on scalable solutions for each business, no matter its age or size.
The role: SMB Services Associate
As an SMB Sales professional at Google, you are always reaching for ambitious performance goals. You work with a wide variety of SMB advertisers delivering the optimal advertising solution for every client. Your strong interest in sales and the digital economy and your entrepreneurial drive enables SMB advertisers to expand their businesses with Google's latest advertising products and solutions. Your understanding of online media and your commercial acumen shape how new and existing businesses grow. Using your effective communication skills, you are the face of Google to your portfolio of clients. You listen to your customers’ needs, understand the details of individual campaigns and persistently explore and uncover business opportunities for your key clients. Working with your clients, you set the vision and the strategy for how their products and services can reach thousands or millions of users. You work as part of a highly engaged team and bring your creativity to grow and transform the business.
Responsibilities:
* Provide outstanding customer service and sales support to Google's advertisers, publishers, and/or users.
* Manage customer inquiries by phone, e-mail, and/or live chat.
* Collaborate with Specialists, Engineers, and Product team members on new feature development.
* Implement creative ways to improve our client relationships and increase revenue by upselling and promoting other Google products.
* Provide strategic advice and help solve technical issues by working closely in a consultative role with key clients.
Minimum Qualifications:
* BA/BS degree. In lieu of degree, relevant skills or equivalent experience.
Preferred Qualifications:
* Master's degree.
* Previous experience or internships in sales, customer support, account management, marketing or consulting.
* Proven ability to manage multiple projects at a time while paying strict attention to detail.
* Demonstrated capacity to lead and/or motivate others around you.
* Excellent written and verbal communication skills in English and in the language you would support.
EEA work authorisation is required for roles supporting EEA markets.
When our millions of advertisers and publishers are happy, so are we! As small business experts, we help get local entrepreneurs on the map, and deliver a beautifully simple, intuitive experience that enables customers to grow their businesses with us. By spotting and analyzing customer needs and trends, our innovative teams of strategists, account developers and customer support specialists work together on scalable solutions for each business, no matter its age or size.
The role: SMB Services Associate
As an SMB Sales professional at Google, you are always reaching for ambitious performance goals. You work with a wide variety of SMB advertisers delivering the optimal advertising solution for every client. Your strong interest in sales and the digital economy and your entrepreneurial drive enables SMB advertisers to expand their businesses with Google's latest advertising products and solutions. Your understanding of online media and your commercial acumen shape how new and existing businesses grow. Using your effective communication skills, you are the face of Google to your portfolio of clients. You listen to your customers’ needs, understand the details of individual campaigns and persistently explore and uncover business opportunities for your key clients. Working with your clients, you set the vision and the strategy for how their products and services can reach thousands or millions of users. You work as part of a highly engaged team and bring your creativity to grow and transform the business.
Responsibilities:
* Provide outstanding customer service and sales support to Google's advertisers, publishers, and/or users.
* Manage customer inquiries by phone, e-mail, and/or live chat.
* Collaborate with Specialists, Engineers, and Product team members on new feature development.
* Implement creative ways to improve our client relationships and increase revenue by upselling and promoting other Google products.
* Provide strategic advice and help solve technical issues by working closely in a consultative role with key clients.
Minimum Qualifications:
* BA/BS degree. In lieu of degree, relevant skills or equivalent experience.
Preferred Qualifications:
* Master's degree.
* Previous experience or internships in sales, customer support, account management, marketing or consulting.
* Proven ability to manage multiple projects at a time while paying strict attention to detail.
* Demonstrated capacity to lead and/or motivate others around you.
* Excellent written and verbal communication skills in English and in the language you would support.
EEA work authorisation is required for roles supporting EEA markets.
You cannot apply for this job as it is no longer active.
