Concentrix - Danish Speaking Cisco Presales Agent

Employment Type: Permanent
Location: Belfast - Northern Ireland, United Kingdom, Belfast
Salary: Competitive
Name: Concentrix
Posted: 06-12-2012
Code: OPO1912
Languages:
English, Danish

Cisco is the world’s leading provider of networking equipment used to interlink networks and power the internet.

The Cisco Vision:

“Cisco customers come first and an integral part of our DNA is creating long-lasting customer partnerships and working with them to identify their needs and provide solutions that support their success.

Cisco has shaped the future of the internet by creating unprecedented value and opportunity for our customers, employees, investors and ecosystem partners and has become the worldwide leader in networking – transforming how people connect, communicate and collaborate.”

The person in this role will have experience of customer services and inbound sales. You will be required to arrange appointments for Cisco partners to meet with end user to upgrade/sell a range of Cisco products and solutions. You will be proactive and able to work on your own initiative as well as being able to work as required by direct line managers. Whilst this is largely an inbound role, it will require occasional outbound calling for sales or marketing campaigns. This role requires you to be determined, resilient and driven to achieve and surpass targets.

Responsibilities:

Handle inbound calls to provide information to calls on Cisco products.
Provide solutions for end users and generate meetings for partners to carry out these resolutions.
Make outbound calls on a variety of tailored campaigns for example [Event Invitations, Profiling, New Technology Offerings]
You will have an extended knowledge of Cisco as a corporation and all services available to customers.
Maintain ownership until the resolution has been satisfactorily implemented.
Providing support to customers and generating leads via telephone, email, chat and social media.
Essential Criteria:

Fluency in written and spoken English & Danish
Customer Focus – 6 months experience of delivering Customer Service
Specialist Expertise - Minimum of 6 months telephone sales experience
Willing to work toward the Cisco Sales Expert certification within first five months
Working with Others - Ability to work well with others, within a team based environment, supporting the team in achieving highest quality standards and takes active role in building team morale.
Planning and Organisation – Ability to multitask, plan and prioritise workload effectively.
Effective Communication – Excellent communication skills, both verbally and written.
Resilience - Demonstrates resilience and ability to work on own initiative
Problem Solving - Demonstrates problem solving and troubleshooting skills
Responsibility for Results - Demonstrates ownership and accountability to achieve deadlines and targets
Desirable Criteria:

Experience in business to business sales
Previous experience in the IT industry
Salary: £14,144 per year with OTE bonus of £1500 (taxes to be deducted)

Hours of work: 40 Hours per week Monday to Friday 8.00am – 5.00pm.

Your operational hours may be subject to change due to operational requirements. The nature of your employment is such that you will work whatever hours may be necessary to fulfil the duties of your post.

Training:

Training will be conducted over 1-2 weeks, Monday – Friday, 9.00am – 6.00pm. It will be intensive and will consist of acquiring knowledge of how Cisco operates as a company, as well as the technical and product knowledge, required for the position. It will be a mixture of classroom, WebEx and on the job training.

No absence or lateness during this period. There will be assessments ongoing through training and final assessment at the end. All training is conducted in English.

Training is ongoing as there will be new products and changes. During the training you will be receiving ‘real life’ calls in a controlled environment. This will be monitored and assessed by quality and your trainer and feedback will be given.

After probation, you will be required to take the Cisco Sales Expert course and pass this examination.

Benefits:

• Concentrix provides a bright, modern and exciting place to work with excellent staff facilities
• The opportunity to travel and work abroad in a multi-lingual environment
• Performance Related Pay
• Staff Discount Scheme
• Eye Care Provision
• Cycle to Work Scheme
• Childcare Vouchers
• Annual Reward & Recognition Ceremony
• Free cakes and fruit on a Friday
• 21 Holidays & 6 Stat days & birthday day off
• Stakeholder Pension Scheme
• Team and Concentrix events

Probation Period:

There is a 3 month probationary period before confirmation of your contract status.

If absence and lateness occur during probation (includes training/nesting and first 2 months on the floor) this could impact the decision on whether you pass your probation period.

Relocation (if applicable):

• Reimbursement of travel costs (up to €500)
• Accommodation provided on arrival in Belfast
• Relocation class on first day at Concentrix
• Ongoing relocation support