Back to search.Lycamobile - INBOUND CUSTOMER SERVICE ADVISOR - FRENCH
| Employment Type: | Permanent |
| Location: | Central London - London, United Kingdom, London |
| Salary: | 8phr |
| Languages: | English, French |
| Required Languages: | 2 |
Role: Inbound Customer Service Advisor -French Speaker
Reporting to: Customer Services Manager
Location: London
The Role
Working within a busy professional Telecomms based call centre, focusing on quality of service and extensive data capture. Opportunities to gain extensive experience of multi national products and increase your multilingual skill set.
Job Description
Receive incoming calls from customers, responding to their requirements in an efficient and timely manner to ensure customer satisfaction
To escalate all issues to concerned departments and team leader
Work in close collaboration with the internal departments for complaint resolutions and communicate any issues in a timely manner
To attend and respond to customer e-mails and written request on day to day basis
To report any faults to the NOC/IT Duty Manager
Manage and maintain product related databases in line with KPI’s
Ensure quality of data capture from customers
Ensure adherence to product scripting in all customer communications
To ensure that all workstations are serviceable, reporting any faults to the IT support team
Support department with any other business specific tasks
Call customers back as and when required
Respond to customer e-mails
Admin tasks delegated
Check the company websites for products and review same to support the Product and Marketing teams
Any other task as instructed by your line Manager
Fault resolution
Raising tickets
Flexibility with shift patterns is required to ensure support across operational hou
Person Specification
Must be fluent -French and English
Maintain reports within Excel and Word
Strong communication skills required, face to face and over the telephone
Ability to deal with pressurised situations calmly and efficiently
Possess empowerment to make decisions to resolve any customer situation effectively
Previous industry knowledge (not mandatory)
Working requirements
Flexibility with shift patterns is required to ensure support across operational hours
Rolling day patterns are Monday to Sunday - 14:00hrs to 23:00hrs (40 hrs/week)
Start date - immediate
Reporting to: Customer Services Manager
Location: London
The Role
Working within a busy professional Telecomms based call centre, focusing on quality of service and extensive data capture. Opportunities to gain extensive experience of multi national products and increase your multilingual skill set.
Job Description
Receive incoming calls from customers, responding to their requirements in an efficient and timely manner to ensure customer satisfaction
To escalate all issues to concerned departments and team leader
Work in close collaboration with the internal departments for complaint resolutions and communicate any issues in a timely manner
To attend and respond to customer e-mails and written request on day to day basis
To report any faults to the NOC/IT Duty Manager
Manage and maintain product related databases in line with KPI’s
Ensure quality of data capture from customers
Ensure adherence to product scripting in all customer communications
To ensure that all workstations are serviceable, reporting any faults to the IT support team
Support department with any other business specific tasks
Call customers back as and when required
Respond to customer e-mails
Admin tasks delegated
Check the company websites for products and review same to support the Product and Marketing teams
Any other task as instructed by your line Manager
Fault resolution
Raising tickets
Flexibility with shift patterns is required to ensure support across operational hou
Person Specification
Must be fluent -French and English
Maintain reports within Excel and Word
Strong communication skills required, face to face and over the telephone
Ability to deal with pressurised situations calmly and efficiently
Possess empowerment to make decisions to resolve any customer situation effectively
Previous industry knowledge (not mandatory)
Working requirements
Flexibility with shift patterns is required to ensure support across operational hours
Rolling day patterns are Monday to Sunday - 14:00hrs to 23:00hrs (40 hrs/week)
Start date - immediate
Due to the nature of this position, the recruiter has requested to restrict applications by location. Only candidates in the UK may apply.
You cannot apply for this job as it is no longer active.
