Back to search.Aligra - Nordic or Spanish Telesales Role
| Employment Type: | Permanent |
| Location: | Oxfordshire - South East, United Kingdom, OX4 7SD |
| Salary: | £17000 + £8,500 Bonus |
| Languages: | Finnish, Norwegian, Swedish |
| Required Languages: | 1 |
Telesales Executive (Nordic or Spanish Speaker)
Description
As part of TripAdvisor’s Business Listings Team, the successful candidate will play a key role in reaching out to and growing our customer base. S/he will support revenue growth by working individually and in conjunction with several sales representatives on specific territory strategies and activities.
The high level of activity requires the individual to balance a range of responsibilities including lead qualification, sales to small hotels, and online assists along with a range of territory-based activities.
The role will report to the Telemarketing Manager/Supervisor with dotted line reporting to the relevant Territory Manager where applicable.
What You'll Do
Achieve and, where possible, exceed agreed sales targets
Efficiently and effectively handle a high volume of inbound calls in a metrics driven contact center environment
Ability to understand and communicate a full solution product set educating the customers in the process. Live the brand
Timely follow up and thorough qualification of marketing and sales leads
When identified, assign qualified opportunities to sales reps with applicable information captured during the qualifying call. If appropriate pass to the Customer Services team
Support prospecting initiatives and campaigns for territories assigned to support
Manage to closure the assigned annual maintenance renewal contacts/accounts
Manage designated opportunities from lead to close, including order processing, approved by sales management
Respond to inbound sales related inquiries
Following up CRM activity to increase conversion rates
Contribute to and support the territory plan in conjunction with Inside Sales and Territory Managers
Participate in funnel meetings, as appropriate, as well as planning and delivery of sections of the annual territory and account plans
Provide support for open territory funnel coverage, as directed by Sales Manager
Provide inbound phone support as needed depending on queue volume/need
Keep up with product training and new offerings as well as latest TA value proposition
What We Seek
Bachelor’s degree required
General awareness and understanding of the function of a sales representative
Sales/sales support, lead management, or telemarketing experience; customer service experience considered
Experience working in a goal-oriented environment
Familiarity with software licensing and policies and generating customer quotations is desired
Strong organization/prioritization skills; proven ability to consistently meet deadlines
Customer satisfaction focus
Strong listening, probing, and phone skills
Strong written skills
Thoroughly familiar with the use of spreadsheets, word processors, and the web
Ability to work well both autonomously and within a team environment
General understanding of the function of knowledge of CRM application (ex.: Siebel, Salesforce, Goldmine, SAP etc.)
In addition, the ideal candidate will demonstrate the following competencies:
Flexible and open to change and new information; adapts behavior and work methods accordingly
Grasps the essence of new information; recognizes own strengths and weaknesses; pursues self-development; seeks feedback.
Exhibits integrity though fair and ethical behavior toward others and a demonstrated sense of corporate responsibility and commitment.
Treats colleagues and partners with respect: considers and responds appropriately to the needs, feelings, and capabilities of different people. Works well in a matrix environment
Can be relied upon to ensure that projects within areas of specific responsibility are completed in an appropriate and timely manner and acknowledges mistakes, learns from those events and is able to move forward productively
Identifies and analyzes problems; distinguishes between relevant and irrelevant information.
Ability to balance time to market with a solution and make the right trade-offs along the way
Strong analytical skills: understands and utilizes metrics relevant to role
Clear communication through expression of facts and ideas in a clear, convincing and organized manner
Good business judgment when making
Description
As part of TripAdvisor’s Business Listings Team, the successful candidate will play a key role in reaching out to and growing our customer base. S/he will support revenue growth by working individually and in conjunction with several sales representatives on specific territory strategies and activities.
The high level of activity requires the individual to balance a range of responsibilities including lead qualification, sales to small hotels, and online assists along with a range of territory-based activities.
The role will report to the Telemarketing Manager/Supervisor with dotted line reporting to the relevant Territory Manager where applicable.
What You'll Do
Achieve and, where possible, exceed agreed sales targets
Efficiently and effectively handle a high volume of inbound calls in a metrics driven contact center environment
Ability to understand and communicate a full solution product set educating the customers in the process. Live the brand
Timely follow up and thorough qualification of marketing and sales leads
When identified, assign qualified opportunities to sales reps with applicable information captured during the qualifying call. If appropriate pass to the Customer Services team
Support prospecting initiatives and campaigns for territories assigned to support
Manage to closure the assigned annual maintenance renewal contacts/accounts
Manage designated opportunities from lead to close, including order processing, approved by sales management
Respond to inbound sales related inquiries
Following up CRM activity to increase conversion rates
Contribute to and support the territory plan in conjunction with Inside Sales and Territory Managers
Participate in funnel meetings, as appropriate, as well as planning and delivery of sections of the annual territory and account plans
Provide support for open territory funnel coverage, as directed by Sales Manager
Provide inbound phone support as needed depending on queue volume/need
Keep up with product training and new offerings as well as latest TA value proposition
What We Seek
Bachelor’s degree required
General awareness and understanding of the function of a sales representative
Sales/sales support, lead management, or telemarketing experience; customer service experience considered
Experience working in a goal-oriented environment
Familiarity with software licensing and policies and generating customer quotations is desired
Strong organization/prioritization skills; proven ability to consistently meet deadlines
Customer satisfaction focus
Strong listening, probing, and phone skills
Strong written skills
Thoroughly familiar with the use of spreadsheets, word processors, and the web
Ability to work well both autonomously and within a team environment
General understanding of the function of knowledge of CRM application (ex.: Siebel, Salesforce, Goldmine, SAP etc.)
In addition, the ideal candidate will demonstrate the following competencies:
Flexible and open to change and new information; adapts behavior and work methods accordingly
Grasps the essence of new information; recognizes own strengths and weaknesses; pursues self-development; seeks feedback.
Exhibits integrity though fair and ethical behavior toward others and a demonstrated sense of corporate responsibility and commitment.
Treats colleagues and partners with respect: considers and responds appropriately to the needs, feelings, and capabilities of different people. Works well in a matrix environment
Can be relied upon to ensure that projects within areas of specific responsibility are completed in an appropriate and timely manner and acknowledges mistakes, learns from those events and is able to move forward productively
Identifies and analyzes problems; distinguishes between relevant and irrelevant information.
Ability to balance time to market with a solution and make the right trade-offs along the way
Strong analytical skills: understands and utilizes metrics relevant to role
Clear communication through expression of facts and ideas in a clear, convincing and organized manner
Good business judgment when making
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