Back to search.Citrix Online - Italian Speaking Client Relationship Manager
| Employment Type: | Permanent |
| Location: | Dublin - Dublin Region, Ireland, Dublin |
| Salary: | Negotiable |
| Languages: | English, Italian |
Client Relationship Manager
About Citrix
Citrix Online is a fast-growing division of Citrix Systems, Inc (Nasdaq: CTXS), our head office is based in Santa Barbara, California and we have satellite offices and data centers globally. Every month, more than 15,000 new customer start using Citrix Online’s services to work from anywhere with anyone – using our remote-connectivity tools to save time, get more done and connect to others around the world. For further information www.citrixonline.com
The Client Relationship Manager serves as a main contact for Citrix Online clients to manage the deployment, adoption, and retention of their Citrix Online service.
Principal Responsibilities
• Implements and deploys Citrix Online products/services through its various phases: Planning, Awareness, Knowledge, and Adoption
• Develops strong customer relationships and manages assigned accounts; responds to customer requests for additional service to result in continued revenue generation and high levels of customer satisfaction
• Performs on-going management and retention activities using predetermined criteria (includes reporting and analysis on utilisation and risk evaluation)
• Maintains effective communication with clients, sales executives and other sales support team members; maintains an understanding of customer requirements and ensures prompt issue resolution striving for maximum customer satisfaction
• Applies basic understanding of internal tools for documentation and reporting requirements; runs standard reports with minimal guidance
Qualification and Experience
• Bachelor’s degree or equivalent experience
• Typically requires 3-5 years of customer account management and/or service experience
• Can perform day-to-day work with minimal supervision, and new and/or complex assignments with more detailed direction
• Strong written and verbal communication skills to effectively present business concepts and communicate to all levels of a client organisation
• Strong customer relationship skills; ability to penetrate, grow and retain accounts, build relationships and quickly spot and communicate potential risks and issues
• Good knowledge of Microsoft office products such as Outlook, Excel, Word & PowerPoint. Visio advantage but not necessary
• Experience of utilising Sales Force CRM system an advantage but not necessary
• Fluent Italian and English
About Citrix
Citrix Online is a fast-growing division of Citrix Systems, Inc (Nasdaq: CTXS), our head office is based in Santa Barbara, California and we have satellite offices and data centers globally. Every month, more than 15,000 new customer start using Citrix Online’s services to work from anywhere with anyone – using our remote-connectivity tools to save time, get more done and connect to others around the world. For further information www.citrixonline.com
The Client Relationship Manager serves as a main contact for Citrix Online clients to manage the deployment, adoption, and retention of their Citrix Online service.
Principal Responsibilities
• Implements and deploys Citrix Online products/services through its various phases: Planning, Awareness, Knowledge, and Adoption
• Develops strong customer relationships and manages assigned accounts; responds to customer requests for additional service to result in continued revenue generation and high levels of customer satisfaction
• Performs on-going management and retention activities using predetermined criteria (includes reporting and analysis on utilisation and risk evaluation)
• Maintains effective communication with clients, sales executives and other sales support team members; maintains an understanding of customer requirements and ensures prompt issue resolution striving for maximum customer satisfaction
• Applies basic understanding of internal tools for documentation and reporting requirements; runs standard reports with minimal guidance
Qualification and Experience
• Bachelor’s degree or equivalent experience
• Typically requires 3-5 years of customer account management and/or service experience
• Can perform day-to-day work with minimal supervision, and new and/or complex assignments with more detailed direction
• Strong written and verbal communication skills to effectively present business concepts and communicate to all levels of a client organisation
• Strong customer relationship skills; ability to penetrate, grow and retain accounts, build relationships and quickly spot and communicate potential risks and issues
• Good knowledge of Microsoft office products such as Outlook, Excel, Word & PowerPoint. Visio advantage but not necessary
• Experience of utilising Sales Force CRM system an advantage but not necessary
• Fluent Italian and English
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