Back to search.Lycamobile - CUSTOMER SERVICE ADVISOR - NORWEGIAN SPEAKER
| Employment Type: | Permanent |
| Location: | Central London - London, United Kingdom, London |
| Salary: | 17,000 |
| Languages: | English, Norwegian |
| Required Languages: | 2 |
Role: Customer Service Advisor - Norwegian Speaker
Reporting to: Customer Services Manager
Location: London
The Role
Working within a busy professional Telecomms based call centre, focusing on quality of service and extensive data capture. Opportunities to gain extensive experience of multi national products and increase your multilingual skill set.
Job Description
• Receive incoming calls from customers, responding to their requirements in an efficient and timely manner to ensure customer satisfaction
• To escalate all issues to concerned departments and team leader
• Work in close collaboration with the internal departments for complaint resolutions and communicate any issues in a timely manner
• To attend and respond to customer e-mails and written request on day to day basis
• To report any faults to the NOC/IT Duty Manager
• Manage and maintain product related databases in line with KPI’s
• Ensure quality of data capture from customers
• Ensure adherence to product scripting in all customer communications
• To ensure that all workstations are serviceable, reporting any faults to the IT support team
• Support department with any other business specific tasks
• Call customers back as and when required
• Respond to customer e-mails
• Admin tasks delegated
• Check the company websites for products and review same to support the Product and Marketing teams
• Any other task as instructed by your line Manager
• Fault resolution
• Raising tickets
• Flexibility with shift patterns is required to ensure support across operational hou
Person Specification
• Must be fluent - Norwegian and English
• Maintain reports within Excel and Word
• Strong communication skills required, face to face and over the telephone
• Ability to deal with pressurised situations calmly and efficiently
• Possess empowerment to make decisions to resolve any customer situation effectively
• Previous industry knowledge (not mandatory)
Working requirements
• Flexibility with shift patterns is required to ensure support across operational hours
• Rolling shift patterns are Monday to Sunday 8am-5pm/11am -8pm (40 hrs/week)
• Start date - immediate
Reporting to: Customer Services Manager
Location: London
The Role
Working within a busy professional Telecomms based call centre, focusing on quality of service and extensive data capture. Opportunities to gain extensive experience of multi national products and increase your multilingual skill set.
Job Description
• Receive incoming calls from customers, responding to their requirements in an efficient and timely manner to ensure customer satisfaction
• To escalate all issues to concerned departments and team leader
• Work in close collaboration with the internal departments for complaint resolutions and communicate any issues in a timely manner
• To attend and respond to customer e-mails and written request on day to day basis
• To report any faults to the NOC/IT Duty Manager
• Manage and maintain product related databases in line with KPI’s
• Ensure quality of data capture from customers
• Ensure adherence to product scripting in all customer communications
• To ensure that all workstations are serviceable, reporting any faults to the IT support team
• Support department with any other business specific tasks
• Call customers back as and when required
• Respond to customer e-mails
• Admin tasks delegated
• Check the company websites for products and review same to support the Product and Marketing teams
• Any other task as instructed by your line Manager
• Fault resolution
• Raising tickets
• Flexibility with shift patterns is required to ensure support across operational hou
Person Specification
• Must be fluent - Norwegian and English
• Maintain reports within Excel and Word
• Strong communication skills required, face to face and over the telephone
• Ability to deal with pressurised situations calmly and efficiently
• Possess empowerment to make decisions to resolve any customer situation effectively
• Previous industry knowledge (not mandatory)
Working requirements
• Flexibility with shift patterns is required to ensure support across operational hours
• Rolling shift patterns are Monday to Sunday 8am-5pm/11am -8pm (40 hrs/week)
• Start date - immediate
Due to the nature of this position, the recruiter has requested to restrict applications by location. Only candidates in the UK may apply.
You cannot apply for this job as it is no longer active.
