Alpharooms.com - German or Portuguese Speaking Customer Service Advisor
|Location:||South Yorkshire - Yorkshire, United Kingdom, Sheffield|
|Salary:||£15,000 plus bonus|
|Languages:||English, German, Portuguese|
- Code:Top Language Jobs
You will offer first line support to our customers via telephone and email.
As the first point of contact for our customers, your role is essential in promoting the Company.
With excellent communication skills, you will provide support to other areas of the business where your language skills will be valuable in enhancing the customer experience.
• Responsible for the achievement of departmental and personal targets including:
• Calls answered within agreed SLA timeframes and adherence to call management procedures.
• Accurate work completed via the Customer Support Centre.
• Understanding of the relationship between alpharooms.com and its suppliers.
• In depth knowledge of the alpharooms.com website.
• Ensure thorough understanding of all technical procedures.
• Flexible attitude to shift patterns.
• Responsible for the completion of administration tasks.
• To sell alpharooms.com as a business to customers and encourage future bookings.
• Well organised, flexible and proactive.
• Be a team player.
• Be able to communicate information easily.
Skills & experience
• Be fluent in English & either German or Portuguese - both written and spoken.
• Have good computer skills, especially MS Office programs.
• Have an excellent telephone manner and the ability to create a positive customer relationship.
• Have previous office based Customer Service experience.
Degree: Any related
Location: Sheffield, South Yorkshire, England: Must be willing to relocate.
Salary: £15,000 plus bonus
Eligibility: Applications will only be accepted from candidates who are authorised to work for any UK employer.
Due to the nature of this position, the recruiter has requested to restrict applications by location. Only candidates in Europe (EEA) may apply.