Back to search.Apple - AOS Payment Specialist with German
| Employment Type: | Contract |
| Location: | Cork - South-West, Ireland |
| Salary: | Competitive |
| Languages: | English, German |
The WW Apple Store Sales and Service team is seeking a new ECommerce Specialist to join the team. At Apple, we believe in hard work, a fun environment, and the kind of creativity and innovation that only comes about when talented people from diverse backgrounds approach problems from varying perspectives. We believe each customer interaction is an opportunity to delight, engage, and inspire – and that by focusing on the smallest of details, we can make big impacts with our customers. Building this environment starts with YOU!
The ideal candidate will have experience working in a fast-paced B2C ecommerce environment. The role of an E-Commerce Specialist is to liase and provide key support for Sales, Sales Support, Order Management on daily operational issues, resolution of customer queries and escalations in relation to all payment methods offered on the Applestore. This involves daily interaction with banks and our payment partners to ensure the accurate and timely processing of payments and refunds by credit/debit card, wire transfer, cheque, loan and lease.
Responsibilities
•Interaction with banks, financial institutions and credit mangers to ensure
the accurate and timely processing of payments by credit card, debit card,
bank transfer, cheque, loan and leasing;
•Analysis of incoming Apple Store orders for potential fraud risk and
identify Fraud trends involving outbound telephone calls to customers.
Follow up and resolve chargeback queries;
•Processing of customer related queries concerning payments, refunds, VAT
related changes, amending and re-printing invoices, raising credit/debit
memos and reconciliation;
•Liaison and key support role for Sales, Sales Support, Finance on daily
operational issues, problem escalation and resolution;
•Relevant/similar experience and fluency in at least one European language
is a distinct advantage;
•Strong communication skills, team player, customer focused and maintain
a professional attitude;
•Ability to work in an information sensitive environment;
•Team player and ability to work in a changing challenging environment;
•Excellent telephone manner, interpersonal and communication skills;
•Highly motivated and organised with the ability to work to tight deadlines;
•Ability to use discretion and work on own initiative;
•Very good accuracy and attention to detail;
•As this job is direct relation to order volume flexibility is required and will
occasionally involve weekend work;
•Knowledge of SAP and MS Excel.
Languages
Fluent English & German
The ideal candidate will have experience working in a fast-paced B2C ecommerce environment. The role of an E-Commerce Specialist is to liase and provide key support for Sales, Sales Support, Order Management on daily operational issues, resolution of customer queries and escalations in relation to all payment methods offered on the Applestore. This involves daily interaction with banks and our payment partners to ensure the accurate and timely processing of payments and refunds by credit/debit card, wire transfer, cheque, loan and lease.
Responsibilities
•Interaction with banks, financial institutions and credit mangers to ensure
the accurate and timely processing of payments by credit card, debit card,
bank transfer, cheque, loan and leasing;
•Analysis of incoming Apple Store orders for potential fraud risk and
identify Fraud trends involving outbound telephone calls to customers.
Follow up and resolve chargeback queries;
•Processing of customer related queries concerning payments, refunds, VAT
related changes, amending and re-printing invoices, raising credit/debit
memos and reconciliation;
•Liaison and key support role for Sales, Sales Support, Finance on daily
operational issues, problem escalation and resolution;
•Relevant/similar experience and fluency in at least one European language
is a distinct advantage;
•Strong communication skills, team player, customer focused and maintain
a professional attitude;
•Ability to work in an information sensitive environment;
•Team player and ability to work in a changing challenging environment;
•Excellent telephone manner, interpersonal and communication skills;
•Highly motivated and organised with the ability to work to tight deadlines;
•Ability to use discretion and work on own initiative;
•Very good accuracy and attention to detail;
•As this job is direct relation to order volume flexibility is required and will
occasionally involve weekend work;
•Knowledge of SAP and MS Excel.
Languages
Fluent English & German
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