Back to search.Credit Suisse (Poland) - French Speaking Helpdesk Specialist
| Employment Type: | Permanent |
| Location: | Wrocław - dolnośląskie, Poland |
| Salary: | Competitive |
| Languages: | English, French |
Job Spec
As one of the world's leading financial services groups, Credit Suisse provides its clients with investment banking, private banking and asset management services worldwide. Founded in 1856, Credit Suisse has a long tradition of meeting the complex financial needs of a wide range of clients, offering advisory services, comprehensive solutions and innovative products to companies, institutional clients and high-net-worth private clients globally. The Credit Suisse Group is active in over 50 countries and employs approximately 50,000 people. Further information can be found at credit-suisse.com.
Helpdesk Specialist
Location: Wrocław
Technology Infrastructure Services (TIS) develops and supports tens of thousands of desktops, laptops, servers, databases and websites globally. When you join our team, you will work on projects that are critical to keeping our global staff connected so that they can perform their job functions. TIS supports over 50,000 users, 92,000 PCs and laptops, 26,000 servers, and 110,000 phone lines across 530 sites around the world.
First line support specialist for all business units represented in the participating countries: Poland, Germany, France, Spain and Italy. Interaction, both spoken and written, with users from these countries will be either in English or in the language spoken in the country, i.e. Polish, German, French, Spanish, Italian. Successful candidates will be members of a global support team serving clients via several support channels, including telephony, tickets and chat, all of which are integrated to a remote access solution to allow agents to directly assist clients in real-time, seeing what they see.
As a Helpdesk Specialist your skills and qualifications will ideally include:
· Bachelor’s degree or equivalent work experience
· Excellent verbal and written communication skills
· Ability to work under pressure, to keep things simple, patience and creativity, conflict management skills
· Demonstrate a high level of customer focus and empathy
· Attention to detail and proactive management
As a Helpdesk Specialist your main responsibilities will involve:
· Pre-shift team communication. State of the environment and ready for business checks
· Phone coverage in shift patterns
· Manage and priorities all tickets arriving on the Helpdesk queue, either resolving them directly or re-assigning them to other support teams as required
· Provide all internal clients with a dedicated, positive and efficient service at all times.
· ITSM Focus on high-quality incident data, recorded into ITSM incident booking system
· Manage production incidents from inception to resolution
As one of the world's leading financial services groups, Credit Suisse provides its clients with investment banking, private banking and asset management services worldwide. Founded in 1856, Credit Suisse has a long tradition of meeting the complex financial needs of a wide range of clients, offering advisory services, comprehensive solutions and innovative products to companies, institutional clients and high-net-worth private clients globally. The Credit Suisse Group is active in over 50 countries and employs approximately 50,000 people. Further information can be found at credit-suisse.com.
Helpdesk Specialist
Location: Wrocław
Technology Infrastructure Services (TIS) develops and supports tens of thousands of desktops, laptops, servers, databases and websites globally. When you join our team, you will work on projects that are critical to keeping our global staff connected so that they can perform their job functions. TIS supports over 50,000 users, 92,000 PCs and laptops, 26,000 servers, and 110,000 phone lines across 530 sites around the world.
First line support specialist for all business units represented in the participating countries: Poland, Germany, France, Spain and Italy. Interaction, both spoken and written, with users from these countries will be either in English or in the language spoken in the country, i.e. Polish, German, French, Spanish, Italian. Successful candidates will be members of a global support team serving clients via several support channels, including telephony, tickets and chat, all of which are integrated to a remote access solution to allow agents to directly assist clients in real-time, seeing what they see.
As a Helpdesk Specialist your skills and qualifications will ideally include:
· Bachelor’s degree or equivalent work experience
· Excellent verbal and written communication skills
· Ability to work under pressure, to keep things simple, patience and creativity, conflict management skills
· Demonstrate a high level of customer focus and empathy
· Attention to detail and proactive management
As a Helpdesk Specialist your main responsibilities will involve:
· Pre-shift team communication. State of the environment and ready for business checks
· Phone coverage in shift patterns
· Manage and priorities all tickets arriving on the Helpdesk queue, either resolving them directly or re-assigning them to other support teams as required
· Provide all internal clients with a dedicated, positive and efficient service at all times.
· ITSM Focus on high-quality incident data, recorded into ITSM incident booking system
· Manage production incidents from inception to resolution
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