Back to search.zooplus AG - Customer Support Manager (f/m), Dutch, German, English
| Employment Type: | Permanent |
| Location: | Germany, Munich and Amsterdam |
| Salary: | keine Angaben |
| Languages: | English, Dutch, German |
| Required Languages: | 2 |
Zooplus AG
Is Europe‘s largest online pet supply site.
With currently more than 1 million customers across continental Europe and more than 250 million euros in annual sales.
Zooplus AG is publicly listed on the Frankfurt stock exchange and headquartered in Munich, Germany with regional offices in France, the UK, Poland and Spain.
Our goal
To expand and develop our Dutch business
Your challenge
Based first in Munich and beginning of 2013 in our newly founded office in Amsterdam, you will support one of Europe‘s largest specialtity online retail groups in expanding it‘s presence in the Netherland
Number 1 in EUROPE!
Take advantage of this chance for a true challenge with a dynamic, growing company where you will enjoy the freedom to develop and implement new concepts and your own ideas.
We are looking for an experienced new colleague to support our Dutch shop team as
Customer Care Manager (f/m)
Our Customer Care is the direct link between zooplus and our customers. Our goal is to ensure perfect quality and customer satisfaction for all our customers with the assistance of several customer care centers throughout Europe.
Your Tasks
• Quality assurance of our customer care service by coaching and monitoring our external service providers
• 2nd and 3rd level support for our external customer care centers
E-mail support for our customers within our CRM-environment concerning all aspects of our online-shop
• Implementing the hotline for Dutch customers together with a service provider in Suriname
Communicating with in- and external partners and service providers
• Close cooperation with our headoffice in Munich and the central departments Purchase, Shop Optimization and others
• Continously development of our customer care concepts and standards and building up new teams with new service provider
Your Profile
• Bachelor in Business or equivalent qualification
• Several years of experience in Customer Care or Online Shopping
• General knowledge and interest in the area of pets and pet supplies
• Internet affinity and interest in e-commerce and marketing
• Flexible and reliable teamplayer with a passion for communication
• Native Dutch speaker, fluent English and/or German language skills necessary
Our offer
Be part of developing one of Europe’s most successful specialty online retail group towards being Number 1. We are offering you a versatile task with international focus in our motivated and committed team of colleagues from all over Europe. Use your chance for a real challenge in a dynamic, growing company where you enjoy the freedom to develop own ideas and concepts. Until start of 2013 you will be based in the heart of Munich. In early 2013 you will move with the Dutch shop team to the center of Amsterdam. Are you interested? We look forward to receiving your application with your desired salary expectation and notice period.
Is Europe‘s largest online pet supply site.
With currently more than 1 million customers across continental Europe and more than 250 million euros in annual sales.
Zooplus AG is publicly listed on the Frankfurt stock exchange and headquartered in Munich, Germany with regional offices in France, the UK, Poland and Spain.
Our goal
To expand and develop our Dutch business
Your challenge
Based first in Munich and beginning of 2013 in our newly founded office in Amsterdam, you will support one of Europe‘s largest specialtity online retail groups in expanding it‘s presence in the Netherland
Number 1 in EUROPE!
Take advantage of this chance for a true challenge with a dynamic, growing company where you will enjoy the freedom to develop and implement new concepts and your own ideas.
We are looking for an experienced new colleague to support our Dutch shop team as
Customer Care Manager (f/m)
Our Customer Care is the direct link between zooplus and our customers. Our goal is to ensure perfect quality and customer satisfaction for all our customers with the assistance of several customer care centers throughout Europe.
Your Tasks
• Quality assurance of our customer care service by coaching and monitoring our external service providers
• 2nd and 3rd level support for our external customer care centers
E-mail support for our customers within our CRM-environment concerning all aspects of our online-shop
• Implementing the hotline for Dutch customers together with a service provider in Suriname
Communicating with in- and external partners and service providers
• Close cooperation with our headoffice in Munich and the central departments Purchase, Shop Optimization and others
• Continously development of our customer care concepts and standards and building up new teams with new service provider
Your Profile
• Bachelor in Business or equivalent qualification
• Several years of experience in Customer Care or Online Shopping
• General knowledge and interest in the area of pets and pet supplies
• Internet affinity and interest in e-commerce and marketing
• Flexible and reliable teamplayer with a passion for communication
• Native Dutch speaker, fluent English and/or German language skills necessary
Our offer
Be part of developing one of Europe’s most successful specialty online retail group towards being Number 1. We are offering you a versatile task with international focus in our motivated and committed team of colleagues from all over Europe. Use your chance for a real challenge in a dynamic, growing company where you enjoy the freedom to develop own ideas and concepts. Until start of 2013 you will be based in the heart of Munich. In early 2013 you will move with the Dutch shop team to the center of Amsterdam. Are you interested? We look forward to receiving your application with your desired salary expectation and notice period.
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