ServiceSource Europe (Liverpool) - Bi-Lingual Team Lead
|Location:||Merseyside - North West, United Kingdom, Liverpool|
|Salary:||Competetive Salary + Bonus|
|Languages:||English, French, Spanish|
- Name:ServiceSource Europe (Liverpool)
ServiceSource is the global leader in Service Revenue Management delivered via the Cloud. We partner with technology-based companies to capitalize upon the recurring revenue potential that exists within their customer base. We deliver this via a purpose-built solution that includes a suite of cloud applications and managed services to better connect and automate clients’ recurring revenue ecosystems.
ServiceSource was the #3 top performing IPO of 2011 and is enjoying an average revenue growth rate of 35% for the past six years. With goals of achieving similar growth in the coming years and being recognized as one of the “Best and Brightest” places to work (http://nowtweet.it/xwg), we offer a fulfilling, dynamic and challenging environment to grow your career.
ServiceSource is headquartered in San Francisco and has regional offices in Malaysia, Singapore, Dublin, Ireland; Liverpool, England; Denver, CO and Nashville, TN that serve our customers in over 110 countries and 41 languages.
With guidance from the Account Manager, this individual will supervise and manage the day to day activities of their specific client(s) team’s daily sales, administration and relationship development activities to promote team success. Responsibilities will include but are not limited to: Owning day to day relationship and account issues; Selling and closing strategic end user and channel Service Renewals, weekly, monthly and quarterly forecasting, individual- and team-based project management, sales rep development, accurate reporting (both internal and external) as well as extensive data manipulation. The Team Lead should be articulate, poised and comfortable in front of ServiceSource management team as well as client personnel.
Work closely with the client contact and will determine, with the client contact, solutions to day to day operational and account issues
Provide weekly and ad-hoc reports articulating findings in a clear manner
Work in conjunction with Account Manager to create quarterly business review presentations, including determining content and objectives, and to effectively communicate quarterly objectives to client
Work in conjunction with Account Manager to determine methods and goals in expanding client relationships to include more existing and/or new business
Effectively scrub client data to determine, with clarity, the true renewal opportunity
Generate a variety of reports in order to monitor sales rep territory management and effectiveness
Provide instruction, feedback, and goals (best practices) to sales reps in order to maximize their output
Lead teams in weekly internal meetings: agendas, weekly objectives, account issues, etc.
Assess areas of growth for team to determine team’s goals, objectives, and direction
Responsible for delivering account specific training to new hires
Develop reinforcement training practices for sales reps
Performance Management: Is expected to write initial draft of bi-annual reps/senior reps review and deliver these appraisal interviews with the Account Manager
Recruitment: Will be a key member of the recruitment process and hiring decisions for reps and senior reps in the Inside Sales function
It will be expected that they will manage and supervise the day to day personnel activities of the team, participate in approving PTO, record performance issues and manage initial grievance complaints, etc
Understand the nature of client raw data and using independent judgment, manipulation and interpretation of the data as required
Import and export of data to Radar CRM and Business Objects
Use account and contract knowledge to generate and reconcile invoices and booking reports
Using independent discretion, will recommend territory management strategies for the team
Determine and articulate sales strategies to management with clarity
Work with Account Manager to generate and analyze performance forecasts
Suggest areas for overall client growth opportunities
Proactively provide suggestions for overall ServiceSource growth
Able to work effectively across different functions within ServiceSource: IT, HR, Client Dev, etc
We offer a competitive salary, plus bonus and package for the right candidate.
Due to the nature of this position, the recruiter has requested to restrict applications by location. Only candidates in Europe (EEA) may apply.