Back to search.Arvato Loyalty Services - Dutch and German Speaking Customer Service Representative
| Employment Type: | Permanent |
| Location: | West London - London, United Kingdom, TW1 1LR |
| Salary: | £18500 |
| Languages: | English, Dutch, German |
Do you have exceptional customer service skills?
Are you fluent in Dutch, German and English?
If you can deliver excellent customer service in Dutch AND German (verbally and in writing) then we have an excellent opportunity for you. In particular, if you have lived, worked or studied in Europe, and have a strong cultural understanding of European countries this would be a distinct advantage.
We are looking for a Customer Service Representative who can build rapport, demonstrate empathy and loves talking to customers. We are currently recruiting for customer service roles representing a well-known brand. We offer excellent training, benefits and opportunities for progression.
Your Challenge:
As a Customer Service Representative you will be the first point of contact for our client’s members. Our focus is to provide members with a first class customer service exceeding their expectations every time!
As a Customer Service Agent you will:
Receive inbound enquiries on behalf of our client from Europe, Middle East & Africa.
Respond to members queries in a timely, polite and courteous manner.
Work to and understand team SLAs and exceed personal KPIs.
Display understanding and knowledge of the client’s products and services.
Share information with your team members.
Handle professionally membership service enquiries, payments and any follow up issues.
Liaise between members, our client & the team to achieve excellent communication.
Escalate any customer complaints/issues in a timely and efficient manner.
Handle written correspondence in a timely and effective manner.
Provide administrative support to the team.
Highlight ideas for continuous improvement throughout the business
About You:
Previous customer service experience
Excellent written and spoken linguistic ability in Dutch and German as well as English
A positive, customer focused attitude
Ability to think on your feet, to multitask and use your own initiative
Attention to detail
Well-developed listening skills
Team player, working towards team goals and supporting other team members
Flexibility, understanding cultural differences
Pursues everything with energy and drive, seldom gives up before finishing!
About Us:
arvato are part of Bertelsmann, a global company with more than 100,000 employees in over 50 countries. With a turnover in excess of 15 billion euros and with over 500 subsidiary companies, we are the people who put the X Factor and Apprentice on your television and Dan Brown on your bookshelf. arvato Contact Centres and Loyalty is one of the newest and most exciting parts of this business network and operates in 400 offices worldwide. We work with household names helping them build long-term brand loyalty with customers. A global leader in loyalty services; our value chain encompasses the full range of loyalty services bringing brands to life across every single customer touch-point.
arvato is an Equal Opportunities Employer, Embracing Diversity in the workplace
Are you fluent in Dutch, German and English?
If you can deliver excellent customer service in Dutch AND German (verbally and in writing) then we have an excellent opportunity for you. In particular, if you have lived, worked or studied in Europe, and have a strong cultural understanding of European countries this would be a distinct advantage.
We are looking for a Customer Service Representative who can build rapport, demonstrate empathy and loves talking to customers. We are currently recruiting for customer service roles representing a well-known brand. We offer excellent training, benefits and opportunities for progression.
Your Challenge:
As a Customer Service Representative you will be the first point of contact for our client’s members. Our focus is to provide members with a first class customer service exceeding their expectations every time!
As a Customer Service Agent you will:
Receive inbound enquiries on behalf of our client from Europe, Middle East & Africa.
Respond to members queries in a timely, polite and courteous manner.
Work to and understand team SLAs and exceed personal KPIs.
Display understanding and knowledge of the client’s products and services.
Share information with your team members.
Handle professionally membership service enquiries, payments and any follow up issues.
Liaise between members, our client & the team to achieve excellent communication.
Escalate any customer complaints/issues in a timely and efficient manner.
Handle written correspondence in a timely and effective manner.
Provide administrative support to the team.
Highlight ideas for continuous improvement throughout the business
About You:
Previous customer service experience
Excellent written and spoken linguistic ability in Dutch and German as well as English
A positive, customer focused attitude
Ability to think on your feet, to multitask and use your own initiative
Attention to detail
Well-developed listening skills
Team player, working towards team goals and supporting other team members
Flexibility, understanding cultural differences
Pursues everything with energy and drive, seldom gives up before finishing!
About Us:
arvato are part of Bertelsmann, a global company with more than 100,000 employees in over 50 countries. With a turnover in excess of 15 billion euros and with over 500 subsidiary companies, we are the people who put the X Factor and Apprentice on your television and Dan Brown on your bookshelf. arvato Contact Centres and Loyalty is one of the newest and most exciting parts of this business network and operates in 400 offices worldwide. We work with household names helping them build long-term brand loyalty with customers. A global leader in loyalty services; our value chain encompasses the full range of loyalty services bringing brands to life across every single customer touch-point.
arvato is an Equal Opportunities Employer, Embracing Diversity in the workplace
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