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| Employment Type: | Permanent |
| Location: | Brno - Jihomoravsky, Czech Republic |
| Salary: | Attractive salary + bonus |
| Languages: | English, German |
The Client:
- Is one of the leading edge BPO (Business Process Outsourcing) companies in the world
- 105 000 employees in 60 countries
- 20 000 employees across, 13 global delivery centers
- Friendly and supportive atmosphere with many social, sport and team building events
- One of them is based in the heart of Brno, Czech Republic – modern office building with currently 350 employees
The role: Technical IT Support
- Provide technical support and customer service to customers
- Log calls from customers onto Contact Management System and follow escalation procedures to resolve problems or issues
- Achieve call centre metrics including customer satisfaction, average handle time and customer availability as well as schedule adherence and accuracy
- Demonstrate a high level of customer service when helping a customer, adjust approach to accommodate all levels of customer experience and show empathy for the customers at all times
- Educate customers on support options, and the steps being taken to resolve their issue, including online tutorials, in-store programs and help applications built into the programs.
- Communicate positively with team members, customers, and other partners.
Profile requested:
- Written and verbal fluency in German language
- HS Diploma or equivalent
- Excellent Customer Service skills
- Strong written and verbal communication skills
- Passion for customer care
- Willingness to work in a contact centre environment
- Some knowledge (Basic Knowledge) of Computer
- English language on sufficient level to understand all training materials in English in both written and verbal format
- Organizational and multitasking skills
Ability to work in dynamic situations and achieve goals
- Analytical skills, ability to identify solutions
- Knowledge of hardware principles and appreciation of the IT environment
Benefits:
Relocation Package: 350€ This includes flights and ground travel, free accommodation for 2 months
• Monthly bonus of 200 Euros
• Joining bonus of 1000 Euros
• Outstanding benefits including social and sport activities
• Free language courses
• Meal vouchers
• Full Paid Training provided
If you're interested, apply to: dagmarac@mgirecruitment.com or call Dagmara at 00353-1894 3017
- Is one of the leading edge BPO (Business Process Outsourcing) companies in the world
- 105 000 employees in 60 countries
- 20 000 employees across, 13 global delivery centers
- Friendly and supportive atmosphere with many social, sport and team building events
- One of them is based in the heart of Brno, Czech Republic – modern office building with currently 350 employees
The role: Technical IT Support
- Provide technical support and customer service to customers
- Log calls from customers onto Contact Management System and follow escalation procedures to resolve problems or issues
- Achieve call centre metrics including customer satisfaction, average handle time and customer availability as well as schedule adherence and accuracy
- Demonstrate a high level of customer service when helping a customer, adjust approach to accommodate all levels of customer experience and show empathy for the customers at all times
- Educate customers on support options, and the steps being taken to resolve their issue, including online tutorials, in-store programs and help applications built into the programs.
- Communicate positively with team members, customers, and other partners.
Profile requested:
- Written and verbal fluency in German language
- HS Diploma or equivalent
- Excellent Customer Service skills
- Strong written and verbal communication skills
- Passion for customer care
- Willingness to work in a contact centre environment
- Some knowledge (Basic Knowledge) of Computer
- English language on sufficient level to understand all training materials in English in both written and verbal format
- Organizational and multitasking skills
Ability to work in dynamic situations and achieve goals
- Analytical skills, ability to identify solutions
- Knowledge of hardware principles and appreciation of the IT environment
Benefits:
Relocation Package: 350€ This includes flights and ground travel, free accommodation for 2 months
• Monthly bonus of 200 Euros
• Joining bonus of 1000 Euros
• Outstanding benefits including social and sport activities
• Free language courses
• Meal vouchers
• Full Paid Training provided
If you're interested, apply to: dagmarac@mgirecruitment.com or call Dagmara at 00353-1894 3017
Due to the nature of this position, the recruiter has requested to restrict applications by location. Only candidates in Europe (EEA) may apply.
You cannot apply for this job as it is no longer active.
