Back to search.Google - Customer Solutions Engineer
| Employment Type: | Permanent |
| Location: | London, United Kingdom |
| Salary: | Excellent |
| Languages: | English |
The area: gTech (general)
The Google Technical Services (gTech) team serves as the primary point of contact for our global Sales, Business Development, and Partnerships teams to support our sales organization across all products. We provide tools so that our sales teams can focus on generating revenue and leverage our strong relationships with Googles Tech teams to enable our sales organization to do multi-solution selling, launch and support new products, and help and engage our users.
The role: Customer Solutions Engineer
Working within our Advertising Operations function, you help the wider Global Advertising & Product Operations team better serve Google's worldwide user base for our AdWords product. This fast-paced sales and support team quickly identifies and resolves customer concerns and contributes to the growth of our programs. You continue to hone your account management and relationship-building skills, supporting some of Google's top advertisers and agencies by providing the best possible service via phone, email, or chat. Your responsibilities range from managing advertiser accounts, developing compelling advertising solutions for brand advertisers, to developing scalable support solutions. You work within a diverse team with colleagues throughout Europe, sharing your advanced knowledge of Google products and advising your clients on the best strategy for them to achieve their desired results. Among your many attributes, you are a self-starter who is comfortable with a rapidly changing environment, and you have a strong desire to learn. You also boast experience in customer service, sales, marketing, or consulting.
Responsibilities:
* Propose and/or design technical solutions, which include creating prototypes and proofs of concept.
* Analyze solutions design of customer's systems, including usage patterns and identified inefficiencies.
* Provide technical consulting and solutions feasibility according to products' Terms and Conditions.
* Solve customers' business issues with Google technology, brainstorming with the Sales team on technical propositions to enhance customer websites around three vectors: traffic building, user engagement, and conversion capabilities.
* Present prototypes, demos, and proofs of concept to a wide variety of audiences, which include marketing professionals and engineers.
Minimum qualifications:
* BA/BS degree (In lieu of degree, relevant skills or equivalent experience).
* Strong technical background in Web technologies such as HTTP, HTML, XML, DNS, and TCP/IP, and experience with web services (SOAP, WSDL, and Apache Axis).
Preferred qualifications:
* Technical sales or field sales experience (sales engineering or professional consulting experience).
* Applications development experience, working in UNIX and Windows environments.
* Excellent coding skills in Java, Python, C , or PHP.
* Proven ability to adapt your presentations to the technical level of the audience, and comfort with presenting technical materials to large groups
* Fluent in English and other European languages.
The Google Technical Services (gTech) team serves as the primary point of contact for our global Sales, Business Development, and Partnerships teams to support our sales organization across all products. We provide tools so that our sales teams can focus on generating revenue and leverage our strong relationships with Googles Tech teams to enable our sales organization to do multi-solution selling, launch and support new products, and help and engage our users.
The role: Customer Solutions Engineer
Working within our Advertising Operations function, you help the wider Global Advertising & Product Operations team better serve Google's worldwide user base for our AdWords product. This fast-paced sales and support team quickly identifies and resolves customer concerns and contributes to the growth of our programs. You continue to hone your account management and relationship-building skills, supporting some of Google's top advertisers and agencies by providing the best possible service via phone, email, or chat. Your responsibilities range from managing advertiser accounts, developing compelling advertising solutions for brand advertisers, to developing scalable support solutions. You work within a diverse team with colleagues throughout Europe, sharing your advanced knowledge of Google products and advising your clients on the best strategy for them to achieve their desired results. Among your many attributes, you are a self-starter who is comfortable with a rapidly changing environment, and you have a strong desire to learn. You also boast experience in customer service, sales, marketing, or consulting.
Responsibilities:
* Propose and/or design technical solutions, which include creating prototypes and proofs of concept.
* Analyze solutions design of customer's systems, including usage patterns and identified inefficiencies.
* Provide technical consulting and solutions feasibility according to products' Terms and Conditions.
* Solve customers' business issues with Google technology, brainstorming with the Sales team on technical propositions to enhance customer websites around three vectors: traffic building, user engagement, and conversion capabilities.
* Present prototypes, demos, and proofs of concept to a wide variety of audiences, which include marketing professionals and engineers.
Minimum qualifications:
* BA/BS degree (In lieu of degree, relevant skills or equivalent experience).
* Strong technical background in Web technologies such as HTTP, HTML, XML, DNS, and TCP/IP, and experience with web services (SOAP, WSDL, and Apache Axis).
Preferred qualifications:
* Technical sales or field sales experience (sales engineering or professional consulting experience).
* Applications development experience, working in UNIX and Windows environments.
* Excellent coding skills in Java, Python, C , or PHP.
* Proven ability to adapt your presentations to the technical level of the audience, and comfort with presenting technical materials to large groups
* Fluent in English and other European languages.
You cannot apply for this job as it is no longer active.
