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Google - AdWords Representative

Employment Type: Permanent
Location: India
Salary: Excellent
Languages: English, Hindi

Advertiser Details

  • Name:
    Google
  • Posted:
    26-06-2012
  • Code:
    G1928771758
>The area: SMB Sales and Operations
When our millions of advertisers and publishers are happy, so are we! As small business experts, we help get local entrepreneurs on the map, and deliver a beautifully simple, intuitive experience that enables customers to grow their businesses with us. By spotting and analyzing customer needs and trends, our innovative teams of strategists, account developers and customer support specialists work together on scalable solutions for each business, no matter its age or size.
The role: AdWords Representative
Working within our Advertising Operations function, you help the wider Global Advertising & Product Operations team better serve Google's worldwide user base for our AdWords product. This fast-paced sales and support team quickly identifies and resolves customer concerns and contributes to the growth of our programs. You continue to hone your account management and relationship-building skills, supporting some of Google's top advertisers and agencies by providing the best possible service via phone, email, or chat. Your responsibilities range from managing advertiser accounts, developing compelling advertising solutions for brand advertisers, to developing scalable support solutions. You work within a diverse team with colleagues throughout Europe, sharing your advanced knowledge of Google products and advising your clients on the best strategy for them to achieve their desired results. Among your many attributes, you are a self-starter who is comfortable with a rapidly changing environment, and you have a strong desire to learn. You also boast experience in customer service, sales, marketing, or consulting.
AdWords, Google's innovative advertising program, is looking for candidates to assist in supporting, retaining and growing our online advertising accounts. This job values outstanding service, quality and teamwork and you will join a team of proactive and dedicated individuals. Your analytical skills, attention to detail, and a commitment to excellence will help customers get the most of their advertising efforts. You will be expected to master Google AdWords' policies and then assist us in delivering targeted and effective on-line advertising.






Responsibilities:

* Thoroughly check ad content for its quality and accuracy.
* Approve or disapprove new and changed ad submissions based on policy guidelines.
* Optimize advertisers' keyword lists, ads and account to maximize advertisers' return on investment (ROI).
* Provide excellent email, phone or chat-based customer service to Google's advertisers.
* Work with a portfolio of advertiser accounts to provide focused account management.





Minimum qualifications:

* Bachelor's in any discipline. In lieu of education, 4 years of relevant experience.





Preferred qualifications:

* Excellent written and verbal English communication skills.
* Ability to develop and maintain strong client relationships.
* Ability to manage projects across multiple functions.
* Strong computer applications and Internet skills.
* Detail oriented; ability to quickly complete a large volume of high-quality work with a proven ability to think analytically and to leverage data to drive decisions.
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