Back to search.Origin Multilingual - Dutch + German Customer Service Agent Cambridgeshire,UK £17-19k
| Employment Type: | Permanent |
| Location: | Cambridgeshire - East Anglia, United Kingdom |
| Salary: | |
| Languages: | English, Dutch, German |
Company: Our client is a company that develops and manufactures exceptional products formulated to enhance peoples well being. They now have a position for a German and Dutch Customer Service Representative in their UK office.
Role: The person in this position is responsible for providing the customer with support and solutions to their queries and also improving the company`s procedures to maintain customer satisfaction at all times. Their role includes;
- Supporting their customers by responding to their general queries professionally and transferring their calls to the appropriate department.
- Delivering a service which is made easier by knowing the company`s technical products and their functions.
- Using customer feedback to continually improve products, procedures and customer service.
- Maintaining high quality standards when dealing with customer care, to achieve customer satisfaction
- Responding to customer calls, emails and queries in an appropriate amount of time without compromising quality.
- Completing call logs and reporting to supervisor on trends of customer calls
- Maintaining and updating the customer database and resolving their problems using the computer system
Skills: The ideal candidate must speak fluent Dutch, German and English. The candidate must have a minimum of one years experience and be eligible to work in Ireland. Must have the ability to form strong lasting relationships with customers and possess excellent communicational skills both verbally and written. Basic IT skills such as the use of Microsoft Office, databases and the internet are required. Multi-tasking and organisational skills and the ability to identify solutions would be a benefit.
Gain: This role will allow you to use your languages and customer service experience while gaining experience in a leading payments technology company. You will receive a very competitive salary. Please send us your CV or call us to find out more about the vacancy.
Origin Multilingual
UK + 44 0 20 3468 4181
Role: The person in this position is responsible for providing the customer with support and solutions to their queries and also improving the company`s procedures to maintain customer satisfaction at all times. Their role includes;
- Supporting their customers by responding to their general queries professionally and transferring their calls to the appropriate department.
- Delivering a service which is made easier by knowing the company`s technical products and their functions.
- Using customer feedback to continually improve products, procedures and customer service.
- Maintaining high quality standards when dealing with customer care, to achieve customer satisfaction
- Responding to customer calls, emails and queries in an appropriate amount of time without compromising quality.
- Completing call logs and reporting to supervisor on trends of customer calls
- Maintaining and updating the customer database and resolving their problems using the computer system
Skills: The ideal candidate must speak fluent Dutch, German and English. The candidate must have a minimum of one years experience and be eligible to work in Ireland. Must have the ability to form strong lasting relationships with customers and possess excellent communicational skills both verbally and written. Basic IT skills such as the use of Microsoft Office, databases and the internet are required. Multi-tasking and organisational skills and the ability to identify solutions would be a benefit.
Gain: This role will allow you to use your languages and customer service experience while gaining experience in a leading payments technology company. You will receive a very competitive salary. Please send us your CV or call us to find out more about the vacancy.
Origin Multilingual
UK + 44 0 20 3468 4181
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