Back to search.Apple - AppleCare Support Analyst
| Employment Type: | Permanent |
| Location: | Cork - South-West, Ireland |
| Salary: | Competitive |
| Languages: | English |
The AppleCare Support Analyst is responsible for providing accurate an actionable data and analysis to the AppleCare Support business in its goal to provide Apple customers with an industry-leading, world-class support experience. In particular, the analyst assesses ongoing support quality, new program effectiveness, and evaluates product feedback captured in customer systems.
The candidate must be highly analytical, detail-oriented, technically savvy, and should possess a broad understanding of business goals, and a keen ability to determine the precise meaning of data and its potential impact to the business. The candidate must be proficient in SQL and have experience with other reporting/analytics tools. The candidate must possess excellent communication skills, and be comfortable presenting to all levels of executives. The ideal candidate will also have experience in a contact center environment.
Responsibilities include:
-Performing and developing strategic analysis to help support AppleCare business goals;
-Producing data-driven analysis to solve business problems;
-Engaging in business initiatives to ensure that the impact of changes will be measurable.
Experience:
-Strong analytical skills and intuition;
-Broad-minded, with scrupulous attention to detail;
-Understanding of statistical measures;
-Ability to manage multiple tasks concurrently, including complex projects;
-Outstanding communication skills, both verbal and written;
-A strong academic record and 5+ years of experience (or an advanced degree);
-Advanced SQL skills and an understanding of the benefits and drawbacks of other reporting/analytics tools;
-Contact center experience preferred;
-Familiarity with JMP, SAS, Stata, or other statistical tools a plus.
This job description gives guidance to the main tasks and responsibilities of the role. It is not exhaustive and is subject to change.
The candidate must be highly analytical, detail-oriented, technically savvy, and should possess a broad understanding of business goals, and a keen ability to determine the precise meaning of data and its potential impact to the business. The candidate must be proficient in SQL and have experience with other reporting/analytics tools. The candidate must possess excellent communication skills, and be comfortable presenting to all levels of executives. The ideal candidate will also have experience in a contact center environment.
Responsibilities include:
-Performing and developing strategic analysis to help support AppleCare business goals;
-Producing data-driven analysis to solve business problems;
-Engaging in business initiatives to ensure that the impact of changes will be measurable.
Experience:
-Strong analytical skills and intuition;
-Broad-minded, with scrupulous attention to detail;
-Understanding of statistical measures;
-Ability to manage multiple tasks concurrently, including complex projects;
-Outstanding communication skills, both verbal and written;
-A strong academic record and 5+ years of experience (or an advanced degree);
-Advanced SQL skills and an understanding of the benefits and drawbacks of other reporting/analytics tools;
-Contact center experience preferred;
-Familiarity with JMP, SAS, Stata, or other statistical tools a plus.
This job description gives guidance to the main tasks and responsibilities of the role. It is not exhaustive and is subject to change.
You cannot apply for this job as it is no longer active.
