We are a fast-growing online retailer of fashion footwear and are looking to recruit a French and German speaking Customer Services Representative to join our European team at an exciting time. The role is currently based in Birmingham City Centre, UK.
This is the ideal opportunity for an ambitious person, fluent in French, German and English, to make a real difference to the future of a rapidly expanding company.
Applying your proven experience, you will work within a growing team, and will deal with all aspects of the customer service experience, including email and telephone customer contact. You will also perform a translation role, and will assist in the marketing and trading of products on the website. Performance will primarily be measured by online surveys, developing existing policies and internal procedures as well as improving the quality of customer communications through telephone or electronic contact.
To succeed you will be expected to have experience in customer services, have an enthusiastic and thorough approach to your work and demonstrate a high degree of commercial acumen.
This position also requires your understanding of how consumers behave online, ideally within an online retail sales channel.