Back to search.Betfair.com - Russian Outbound Sales Agent
| Employment Type: | Permanent |
| Location: | Hertfordshire - South East, United Kingdom, SG1 1AG |
| Salary: | Competitive |
| Languages: | English, Russian |
Russian - Outbound Sales Agent
Location: Stevenage
Department: Outbound Sales
About Betfair: (www.betfair.com)
Betfair is the world’s biggest betting community having pioneered the betting exchange in 2000.
Driven by cutting-edge technology, Betfair enables customers to bet at odds sought by themselves or offered by other customers. The company now processes over seven million transactions a day from its three million registered customers around the world. In addition to sports betting, Betfair offers a portfolio of innovative products including casino, exchange games and poker.
Betfair currently employs over 2,000 people worldwide. The company holds betting licences in Gibraltar, the US, Tasmania, Italy and Malta.
THE RESPONSIBILITIES.
To manage proactive outbound calling to various customer segments.
Work to daily and weekly objectives and targets.
Ensure that more complex customer issues are followed up and resolved in a timely manner.
Provide first line support to customers.
Proactively develop customer relationships by maintaining contact at an appropriate level.
To fully comprehend the full implications of verification to the customer.
To ensure the right balance between outbound sales and verification is consistently achieved.
Feedback recurring customer issues to Team Leader and relevant internal department, where applicable.
Contribute to the ongoing development and improvement of the Betfair customer experience.
First point of contact for most Betfair customers – must act as an ambassador for the company.
Updating Excel Worksheets and recording customer responses.
KEY WORKING RELATIONSHIPS:
Team Leader and other members of the outbound calling team.
Customer Services and other relevant departments within Betfair.
THE MUST HAVES (skills & knowledge)
Experience in a customer service / Telesales role, ideally in a contact centre environment with high call volumes.
Sales attributes (motivation, energy, spontaneity, drive) etc
Worked to targets and objectives.
Experience of using Microsoft Word, Excel and the Internet.
A keen interest in sport
A basic understanding of Betfair’s products.
THE NICE TO HAVES.
Strong knowledge of betting markets.
THE REWARDS.
Competitive salary, BUPA, Bonus, Pension, Season Ticket Loan
Location: Stevenage
Department: Outbound Sales
About Betfair: (www.betfair.com)
Betfair is the world’s biggest betting community having pioneered the betting exchange in 2000.
Driven by cutting-edge technology, Betfair enables customers to bet at odds sought by themselves or offered by other customers. The company now processes over seven million transactions a day from its three million registered customers around the world. In addition to sports betting, Betfair offers a portfolio of innovative products including casino, exchange games and poker.
Betfair currently employs over 2,000 people worldwide. The company holds betting licences in Gibraltar, the US, Tasmania, Italy and Malta.
THE RESPONSIBILITIES.
To manage proactive outbound calling to various customer segments.
Work to daily and weekly objectives and targets.
Ensure that more complex customer issues are followed up and resolved in a timely manner.
Provide first line support to customers.
Proactively develop customer relationships by maintaining contact at an appropriate level.
To fully comprehend the full implications of verification to the customer.
To ensure the right balance between outbound sales and verification is consistently achieved.
Feedback recurring customer issues to Team Leader and relevant internal department, where applicable.
Contribute to the ongoing development and improvement of the Betfair customer experience.
First point of contact for most Betfair customers – must act as an ambassador for the company.
Updating Excel Worksheets and recording customer responses.
KEY WORKING RELATIONSHIPS:
Team Leader and other members of the outbound calling team.
Customer Services and other relevant departments within Betfair.
THE MUST HAVES (skills & knowledge)
Experience in a customer service / Telesales role, ideally in a contact centre environment with high call volumes.
Sales attributes (motivation, energy, spontaneity, drive) etc
Worked to targets and objectives.
Experience of using Microsoft Word, Excel and the Internet.
A keen interest in sport
A basic understanding of Betfair’s products.
THE NICE TO HAVES.
Strong knowledge of betting markets.
THE REWARDS.
Competitive salary, BUPA, Bonus, Pension, Season Ticket Loan
You cannot apply for this job as it is no longer active.
