Back to search.Ariba Czech s.r.o. - German Speaking Customer Support Assistant - Prague
| Employment Type: | Permanent |
| Location: | Praha, Czech Republic, Prague |
| Salary: | Competitive |
| Languages: | English, German |
Job Summary
The Customer Support Assistant’s primary function will be to effectively support Ariba applications for both internal and external customers. Support includes site navigation and system troubleshooting as well as interfacing with other Ariba teams to ensure world-class service. Assistants will provide complete satisfaction for all customer interactions.
Essential Duties and Responsibilities
- Provides inbound application and functional support for all relevant Ariba applications, both internally and externally, by way of email, webform and phone.
- Resolves 80% of issues without escalation.
- Respond to customer inquiries in a timely manner and within service level objectives.
- Successfully documents all requests through the CRM system while adhering to all documented procedures.
- Provides general assistance to other teams within Global Customer Support and Ariba.
- Conducts all customer interactions in a manner that presents Ariba in a positive light. Assistants are required to be respectful, fair, gracious and knowledgeable and to uphold the core values established by Ariba.
- Ensures that individual performance meets or exceeds the department standards.
- All other duties as assigned
Minimum Qualification
- University’s degree preferred.
- Technical aptitude. Knowledge in computer hardware and software applications along with experience using the Internet.
- Minimum of 1 year work related experience.
- Customer focus and stress tolerance.
- Superior communication and telephone skills.
- Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others.
- Strong troubleshooting and problem-solving skills.
- Ability to adapt support style to align with the technical capabilities of the customer.
- Fluency in English and German preferrable ( and other European language as additional is welcome)
- Experience or education in working with individuals from diverse cultures preferred
The Customer Support Assistant’s primary function will be to effectively support Ariba applications for both internal and external customers. Support includes site navigation and system troubleshooting as well as interfacing with other Ariba teams to ensure world-class service. Assistants will provide complete satisfaction for all customer interactions.
Essential Duties and Responsibilities
- Provides inbound application and functional support for all relevant Ariba applications, both internally and externally, by way of email, webform and phone.
- Resolves 80% of issues without escalation.
- Respond to customer inquiries in a timely manner and within service level objectives.
- Successfully documents all requests through the CRM system while adhering to all documented procedures.
- Provides general assistance to other teams within Global Customer Support and Ariba.
- Conducts all customer interactions in a manner that presents Ariba in a positive light. Assistants are required to be respectful, fair, gracious and knowledgeable and to uphold the core values established by Ariba.
- Ensures that individual performance meets or exceeds the department standards.
- All other duties as assigned
Minimum Qualification
- University’s degree preferred.
- Technical aptitude. Knowledge in computer hardware and software applications along with experience using the Internet.
- Minimum of 1 year work related experience.
- Customer focus and stress tolerance.
- Superior communication and telephone skills.
- Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others.
- Strong troubleshooting and problem-solving skills.
- Ability to adapt support style to align with the technical capabilities of the customer.
- Fluency in English and German preferrable ( and other European language as additional is welcome)
- Experience or education in working with individuals from diverse cultures preferred
Due to the nature of this position, the recruiter has requested to restrict applications by location. Only candidates in Europe (EEA) may apply.
You cannot apply for this job as it is no longer active.
