Back to search.Sega Europe Ltd - Customer Support Assistant (French speaking)
| Employment Type: | Contract |
| Location: | Central London - London, United Kingdom, Old Street |
| Salary: | Competitive |
| Languages: | English, French |
This is a 3 month contract within our Customer Support team for a bilingual professional with French and English language skills.
Company Overview
SEGA has always been synonymous with great games, a rich arcade heritage, huge brand recognition and determination to set new standards in interactive entertainment.
As one of the world’s leading software publishers and developers, the company distributes for PlayStation®, Xbox 360®, Nintendo DS™ and across digital and mobile platforms, turning out some of the bestselling and award-winning titles in the video games industry including Sonic The Hedgehog™, Football Manager™, Virtua Tennis™ and the Total War™ series.
SEGA Europe’s head office is based in London with subsidiary offices in Paris, Munich, Madrid, Amsterdam and Sydney, encouraging creative talent from our worldwide development studios including Sports Interactive, The Creative Assembly, SEGA Studios Australia and our new studio in the West Midlands.
Our European distribution division operates on behalf of our Japanese parent company, SEGA Sammy Holdings, who remains a worldwide leader for interactive entertainment both inside and outside the home.
Key Responsibilities:
• First-and second-line support for SEGA titles, focusing on both e-mail and phone support for UK & France.
• Liaising with other SEGA departments both internally and internationally regards customer support escalations.
Knowledge, Skills and Experience:
• Have an excellent working knowledge of both PC hardware and operating systems (primarily Windows XP and Vista but familiarity with all Windows packages is useful, as is Macintosh experience)
• Must have fluency in French and English and be able to communicate to customers in writing and verbally in both languages
• Other fluent language skills (Spanish, Italian or German) would be highly desirable
• Excellent problem solving and communication skills
• Good aptitude for learning new software packages and processes
• Technically savvy with a working level of current technologies
• The ability to work under pressure while offering a exemplary level of support
• Self motivated
• Team player
• An interest in both PC and console gaming across all platforms is preferred.
This job description is an accurate reflection of the duties and responsibilities of the post as at the time of writing but will be changed from time to time as the job is a career development job which will be adjusted according to the progress of the job holder. It does not form part of the contract of employment.
Company Overview
SEGA has always been synonymous with great games, a rich arcade heritage, huge brand recognition and determination to set new standards in interactive entertainment.
As one of the world’s leading software publishers and developers, the company distributes for PlayStation®, Xbox 360®, Nintendo DS™ and across digital and mobile platforms, turning out some of the bestselling and award-winning titles in the video games industry including Sonic The Hedgehog™, Football Manager™, Virtua Tennis™ and the Total War™ series.
SEGA Europe’s head office is based in London with subsidiary offices in Paris, Munich, Madrid, Amsterdam and Sydney, encouraging creative talent from our worldwide development studios including Sports Interactive, The Creative Assembly, SEGA Studios Australia and our new studio in the West Midlands.
Our European distribution division operates on behalf of our Japanese parent company, SEGA Sammy Holdings, who remains a worldwide leader for interactive entertainment both inside and outside the home.
Key Responsibilities:
• First-and second-line support for SEGA titles, focusing on both e-mail and phone support for UK & France.
• Liaising with other SEGA departments both internally and internationally regards customer support escalations.
Knowledge, Skills and Experience:
• Have an excellent working knowledge of both PC hardware and operating systems (primarily Windows XP and Vista but familiarity with all Windows packages is useful, as is Macintosh experience)
• Must have fluency in French and English and be able to communicate to customers in writing and verbally in both languages
• Other fluent language skills (Spanish, Italian or German) would be highly desirable
• Excellent problem solving and communication skills
• Good aptitude for learning new software packages and processes
• Technically savvy with a working level of current technologies
• The ability to work under pressure while offering a exemplary level of support
• Self motivated
• Team player
• An interest in both PC and console gaming across all platforms is preferred.
This job description is an accurate reflection of the duties and responsibilities of the post as at the time of writing but will be changed from time to time as the job is a career development job which will be adjusted according to the progress of the job holder. It does not form part of the contract of employment.
Due to the nature of this position, the recruiter has requested to restrict applications by location. Only candidates in Europe (EEA) may apply.
You cannot apply for this job as it is no longer active.
