Back to search.Randstad - Customer Service Co-Ordinator
| Employment Type: | Temporary |
| Location: | Wiltshire - South West, United Kingdom |
| Salary: | £8 - £10 per hour |
| Languages: | Dutch, French, German |
Our client and well respected and known name within the financial services industry is looking for a Customer Co-Ordinator. The purpose of the role is to deal with all customer telephone enquiries and act on all customers' requirements ensuring a high quality, professional service is delivered at all times. The successful candidate will have proven experience working at a high standard within customer service and strong level of administration skills. This role does require the successful candidate to be fluent in German both written and verbal, a second foreign language is also desirable (French or Dutch).
Job Responsibilities:
As a Customer Co-Ordinator, you will be:
* Deal with a range of enquiries from customers and agents
* Provide a professional and high quality service to all customers at all times demonstrating understanding and a willingness to help
* Ensure all customer service level agreements are achieved or exceeded
* Ensure all team processes and procedures are followed to comply with regulations and service level agreements
* Investigate customer problems and aim to resolve all queries quickly and effectively
* Accurately log details of calls received using appropriate systems
* Contribute to a successful team culture, while being personally accountable for own work standards
* Complete reports in respect of errors, breaches and write offs accurately within agreed timescales
* Identify where relevant improvements to processes and controls and raise with your Team Manager
* Escalate issues promptly to your Team Manager
* Demonstrate a "Right first time" approach
* Be a proactive and flexible team member
Preferred Skills:
* Communication Skills,
* Decision-making and Accountability
* Experience working within financial services
* Decision making
* Written and verbal German language skills
* Second Foreign language desirable (French or Dutch)
* Proven Call centre/customer service experience is preferred
Personal Attributes:
* Flexibility and Adaptability
* Driving for Results
* Decision Making
* Strong client focus
* Highly-developed customer service and communication skills
* Flexible, proactive attitude
* Ability to assimilate new information quickly and use it accurately
Associated Benefits:
* Opportunity to work for a very well respected orgnaisation in their field
* Free Parking
* 10 month temporary opportunity
* The opportunity is there for the right candidate to become a permanent member of staff in this interesting and diverse organisation.
Normal working week is 37.5 hours, Monday to Friday, between 9am and 5.30pm - plus one hour for lunch.
To apply, or to find out more information, please click on one of the "apply" buttons
Job Responsibilities:
As a Customer Co-Ordinator, you will be:
* Deal with a range of enquiries from customers and agents
* Provide a professional and high quality service to all customers at all times demonstrating understanding and a willingness to help
* Ensure all customer service level agreements are achieved or exceeded
* Ensure all team processes and procedures are followed to comply with regulations and service level agreements
* Investigate customer problems and aim to resolve all queries quickly and effectively
* Accurately log details of calls received using appropriate systems
* Contribute to a successful team culture, while being personally accountable for own work standards
* Complete reports in respect of errors, breaches and write offs accurately within agreed timescales
* Identify where relevant improvements to processes and controls and raise with your Team Manager
* Escalate issues promptly to your Team Manager
* Demonstrate a "Right first time" approach
* Be a proactive and flexible team member
Preferred Skills:
* Communication Skills,
* Decision-making and Accountability
* Experience working within financial services
* Decision making
* Written and verbal German language skills
* Second Foreign language desirable (French or Dutch)
* Proven Call centre/customer service experience is preferred
Personal Attributes:
* Flexibility and Adaptability
* Driving for Results
* Decision Making
* Strong client focus
* Highly-developed customer service and communication skills
* Flexible, proactive attitude
* Ability to assimilate new information quickly and use it accurately
Associated Benefits:
* Opportunity to work for a very well respected orgnaisation in their field
* Free Parking
* 10 month temporary opportunity
* The opportunity is there for the right candidate to become a permanent member of staff in this interesting and diverse organisation.
Normal working week is 37.5 hours, Monday to Friday, between 9am and 5.30pm - plus one hour for lunch.
To apply, or to find out more information, please click on one of the "apply" buttons
You cannot apply for this job as it is no longer active.
