Back to search.Coca Cola - Administrator, HR Operations - Norwegian Speaker
| Employment Type: | Permanent |
| Location: | West London - London, United Kingdom, ub8 1ez |
| Salary: | Negotiable |
| Languages: | Norwegian |
Be part of creating the extraordinary.
At Coca Cola Enterprises we thrive on challenge. We deliver innovative global brands and we now require someone to join our highly successful team; someone who will go that extra mile to deliver great results.
Bring your drive, enthusiasm and passion and we'll provide the opportunity to succeed.
Administrator, HR Operations - Norwegian Speaker
Job Purpose:
The Administrator, HR Operations will be the first point of contact for the resolution of employee and manager enquiries and requests that are received via phone, email, HR Portal or other access channels. The HR Customer Service representative will use case management tools to respond to and track employee and manager queries, primarily relying upon standard screens, scripts and procedures for call resolution. This role will work with technical tools such as employee and manager self service, SAP, case management and telephony.
Accountabilities
* Acts as first point of contact responsible for the accurate resolution of employee and line manager enquiries and requests that are escalated via phone, email, HR portal or other access channels
* Helps customers navigate through self help materials and functionality.
* Seeks rapid and efficient resolution of "How To" questions using scripts, FAQ's, and desk top procedures to promptly resolution upon first call / contact.
* Understands scope of services and escalates as defined.
* Investigates requests which cannot be resolved by analysing nature of the request and routing to appropriate support.
* Log all calls on case management system and update system, as required.
* Follow Quality guidelines when handling customer calls.
* Uses professional and customer-focused approach to handle customer inquiries. Ensures client privacy where appropriate, including confidentiality and protection of sensitive client reports or information.
* May assist with outbound calls, process improvement, support work, knowledge base improvement suggestions, and peer coaching.
Qualifications:
Educational leaving qualifications, with Higher education or Degree preferred.
Experience:
* Minimum of 6 months customer service / call centre experience.
* Human resources experience preferred.
* Excellent Microsoft office skills
* Excellent listening, questioning and both written and verbal communication skills
* Team worker
* Ability to work in a fast paced, rapidly changing environment.
* Foreign languages : Norwegian (as native speaker), English, with some knowledge of Swedish
All roles offer the salary, flexible benefits, great career and development opportunities you'd expect from a global market leader.
We believe that equal opportunities mean inclusion, diversity and fair treatment for all.
If you are interested in this opportunity, please apply uploading the most recent version of your CV.
At Coca Cola Enterprises we thrive on challenge. We deliver innovative global brands and we now require someone to join our highly successful team; someone who will go that extra mile to deliver great results.
Bring your drive, enthusiasm and passion and we'll provide the opportunity to succeed.
Administrator, HR Operations - Norwegian Speaker
Job Purpose:
The Administrator, HR Operations will be the first point of contact for the resolution of employee and manager enquiries and requests that are received via phone, email, HR Portal or other access channels. The HR Customer Service representative will use case management tools to respond to and track employee and manager queries, primarily relying upon standard screens, scripts and procedures for call resolution. This role will work with technical tools such as employee and manager self service, SAP, case management and telephony.
Accountabilities
* Acts as first point of contact responsible for the accurate resolution of employee and line manager enquiries and requests that are escalated via phone, email, HR portal or other access channels
* Helps customers navigate through self help materials and functionality.
* Seeks rapid and efficient resolution of "How To" questions using scripts, FAQ's, and desk top procedures to promptly resolution upon first call / contact.
* Understands scope of services and escalates as defined.
* Investigates requests which cannot be resolved by analysing nature of the request and routing to appropriate support.
* Log all calls on case management system and update system, as required.
* Follow Quality guidelines when handling customer calls.
* Uses professional and customer-focused approach to handle customer inquiries. Ensures client privacy where appropriate, including confidentiality and protection of sensitive client reports or information.
* May assist with outbound calls, process improvement, support work, knowledge base improvement suggestions, and peer coaching.
Qualifications:
Educational leaving qualifications, with Higher education or Degree preferred.
Experience:
* Minimum of 6 months customer service / call centre experience.
* Human resources experience preferred.
* Excellent Microsoft office skills
* Excellent listening, questioning and both written and verbal communication skills
* Team worker
* Ability to work in a fast paced, rapidly changing environment.
* Foreign languages : Norwegian (as native speaker), English, with some knowledge of Swedish
All roles offer the salary, flexible benefits, great career and development opportunities you'd expect from a global market leader.
We believe that equal opportunities mean inclusion, diversity and fair treatment for all.
If you are interested in this opportunity, please apply uploading the most recent version of your CV.
You cannot apply for this job as it is no longer active.
