Back to search.Promethean Technologies - Bilingual Customer Support/Helpdesk Advisors
| Employment Type: | Permanent |
| Location: | Lancashire - North West, United Kingdom, Blackburn |
| Salary: | Excellent |
| Languages: | French, Portuguese, Spanish |
Bilingual Customer Support/Helpdesk Advisors
2 x Full Time Position - 37 hours per week – covering 22*7 on a shift pattern
Salary: Attractive Salary + Pension Scheme + Private Health Insurance
Location: Blackburn, Lancashire
At Promethean we believe that our technology can unleash the potential of human achievement. As the global leader in interactive and collaborative learning technology, we combine innovation, real-world experience and scientific insight to help realise the full potential of every instructor, presenter and student —from the classroom to the boardroom to any space where information, collaboration, and global citizenship meet.
650,000 classrooms across the world rely on our technology to inspire and educate their pupils. Our technology integrates seamlessly with traditional teaching methods in over 100 countries.
With corporate headquarters in the U.K. and U.S., Promethean has products distributed through a network of partners in some 100 countries and is listed on the main market of the London Stock Exchange as Promethean World Plc (ticker symbol ‘PRW’).
Promethean’s latest accolade follows a series of prestigious award wins in 2010. The company was named, ‘ICT Company of the Year’ at BETT, ‘Manufacturer of the Year’ at the AV Awards, and picked up the top prize in three categories at the Worlddidac Awards. Three Promethean products are finalists for the 2011 CODiE Awards.
To help us further expand our business, we are seeking two additional Customer Support Technicians on a full time basis for our Global support desk. The successful candidates will be fluent in English and one or more of the following languages – Italian, Spanish, German, French, Dutch or Portuguese and have the ability to offer excellent customer service.
As a Bilingual Customer Support/Helpdesk Advisor you will be a key member of the Technical Support team, and will be responsible for:
1st line telephone and email technical support to a wide customer base.
Problem solving with the customers to bring about a speedy resolution to their enquiries.
Maintaining a detailed history on the Call Management System of all issues reported to customer support.
Performing general administration and back office duties within the support environment.
Covering a shift pattern from 7:30pm to 5:30pm on a rota basis.
To be successful as a Bilingual Customer Support/Helpdesk Advisor you will:
Be fluent (both written and spoken) in English and one or more of the following languages – Italian, Spanish, German, French, Dutch or Portuguese.
Have good working knowledge of PC configuration and Windows operating systems.
Have previous customer service experience.
Have excellent organisational skills.
Be enthusiastic and highly motivated.
Possess excellent communication skills.
Be customer focused.
Here at Promethean UK we offer an excellent salary, although we know that’s not all that interests you. That’s why we also have a company bonus scheme, 26 days holiday, private medical insurance, and group personal pension plan. Don’t forget as well, we’ll be offering you the opportunity to work with a global business.
2 x Full Time Position - 37 hours per week – covering 22*7 on a shift pattern
Salary: Attractive Salary + Pension Scheme + Private Health Insurance
Location: Blackburn, Lancashire
At Promethean we believe that our technology can unleash the potential of human achievement. As the global leader in interactive and collaborative learning technology, we combine innovation, real-world experience and scientific insight to help realise the full potential of every instructor, presenter and student —from the classroom to the boardroom to any space where information, collaboration, and global citizenship meet.
650,000 classrooms across the world rely on our technology to inspire and educate their pupils. Our technology integrates seamlessly with traditional teaching methods in over 100 countries.
With corporate headquarters in the U.K. and U.S., Promethean has products distributed through a network of partners in some 100 countries and is listed on the main market of the London Stock Exchange as Promethean World Plc (ticker symbol ‘PRW’).
Promethean’s latest accolade follows a series of prestigious award wins in 2010. The company was named, ‘ICT Company of the Year’ at BETT, ‘Manufacturer of the Year’ at the AV Awards, and picked up the top prize in three categories at the Worlddidac Awards. Three Promethean products are finalists for the 2011 CODiE Awards.
To help us further expand our business, we are seeking two additional Customer Support Technicians on a full time basis for our Global support desk. The successful candidates will be fluent in English and one or more of the following languages – Italian, Spanish, German, French, Dutch or Portuguese and have the ability to offer excellent customer service.
As a Bilingual Customer Support/Helpdesk Advisor you will be a key member of the Technical Support team, and will be responsible for:
1st line telephone and email technical support to a wide customer base.
Problem solving with the customers to bring about a speedy resolution to their enquiries.
Maintaining a detailed history on the Call Management System of all issues reported to customer support.
Performing general administration and back office duties within the support environment.
Covering a shift pattern from 7:30pm to 5:30pm on a rota basis.
To be successful as a Bilingual Customer Support/Helpdesk Advisor you will:
Be fluent (both written and spoken) in English and one or more of the following languages – Italian, Spanish, German, French, Dutch or Portuguese.
Have good working knowledge of PC configuration and Windows operating systems.
Have previous customer service experience.
Have excellent organisational skills.
Be enthusiastic and highly motivated.
Possess excellent communication skills.
Be customer focused.
Here at Promethean UK we offer an excellent salary, although we know that’s not all that interests you. That’s why we also have a company bonus scheme, 26 days holiday, private medical insurance, and group personal pension plan. Don’t forget as well, we’ll be offering you the opportunity to work with a global business.
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