Back to search.Veenus Hotels & Experiences - Reservations Manager
| Employment Type: | Permanent |
| Location: | Berkshire - South East, United Kingdom, Windsor |
| Salary: | 25,000 plus bonus |
| Languages: | English, Dutch, Finnish, French, German, Hindi, Italian, Japanese, Spanish, Polish, Afrikaans, Tamil |
Are you
A fluent speaker of any European or Asian language?
An achiever who loves delivering results?
Someone who thrives in a fast paced working environment with exceptional team members?
Yes? Then read on
Veenus Hotels & Experiences (VHE) is the UK's leading provider of affordable experiential tours for international groups in the leisure and tourism sector. We operate a very energetic trading environment and book bedrooms in world class brands such as Marriott, Hilton, Intercontinental and De Vere hotels ...and out of hours experiences in world renound attractions.
We supply these packages to independent tour operators who serve their local communities and have an incredible 98% rebooking rate. We achieve this by sharing our special formula for success with our staff: our people are given the expert knowledge and contacts acquired from our 18 years trading to make our tour operator customers compete against their larger competitors.
VHE is looking for intelligent, motivated and resourceful individuals to take us through our next phase of expansion. Join us and be the person you want to be in 10 years..now!
You must be a minimum 2:1 degree holder and fluent in any European or Asian language and of course excellent in both spoken and written English. You must be eligible to work in the UK and located/willing to locate within commuting distance of our office in Windsor.
The Reservations Manager must have:
high stamina to effectively operate in a fast environment
strong negotiation skills
a smart and professional business manner
a world - class customer care ethos
excellent communication, influencing and organisation skills
natural problem-solving skills
Ability to manage multiple bookings
attention to detail
Other preferable skills:
We require a commercial candidate who can think on his/her feet and naturally understands different international cultures and is comfortable with applying a modern approach to reservations management
You will benefit from:
an excellent working environment with ambitious individuals
annual salary review
discounts in luxury hotels
discounts for leisure attractions including London theatre productions
excellent scope for personal development
RESPONSIBILITIES INCLUDE:
Ensuring all booking contracts and quotes are issued on time every day
Ensuring all hotels in our portfolio adhere to our special client charter
Maintaining the pre - booked tours list
Tracking tours and ensuring cancellations are made in good time
Persuading hotels to work to our client friendly conditions and unifying contracts
.Ensuring the office is a clean, enjoyable and positive environment
Managing the bookings of attractions and experiences e.g. Disneyland Paris, Eurotunnel, P&O Ferries, Longleat etc and ensuring records inc contracted rates are updated so they can be referred to on a real time basis
Continuously reviewing systems and ensuring at least one major change and 3 minor changes a week is made (Kai Zen)
Ascertaining the different motivations of each team member and ensuring you performance manage them to hit our daily objectives
Implementing staff training programmes
A fluent speaker of any European or Asian language?
An achiever who loves delivering results?
Someone who thrives in a fast paced working environment with exceptional team members?
Yes? Then read on
Veenus Hotels & Experiences (VHE) is the UK's leading provider of affordable experiential tours for international groups in the leisure and tourism sector. We operate a very energetic trading environment and book bedrooms in world class brands such as Marriott, Hilton, Intercontinental and De Vere hotels ...and out of hours experiences in world renound attractions.
We supply these packages to independent tour operators who serve their local communities and have an incredible 98% rebooking rate. We achieve this by sharing our special formula for success with our staff: our people are given the expert knowledge and contacts acquired from our 18 years trading to make our tour operator customers compete against their larger competitors.
VHE is looking for intelligent, motivated and resourceful individuals to take us through our next phase of expansion. Join us and be the person you want to be in 10 years..now!
You must be a minimum 2:1 degree holder and fluent in any European or Asian language and of course excellent in both spoken and written English. You must be eligible to work in the UK and located/willing to locate within commuting distance of our office in Windsor.
The Reservations Manager must have:
high stamina to effectively operate in a fast environment
strong negotiation skills
a smart and professional business manner
a world - class customer care ethos
excellent communication, influencing and organisation skills
natural problem-solving skills
Ability to manage multiple bookings
attention to detail
Other preferable skills:
We require a commercial candidate who can think on his/her feet and naturally understands different international cultures and is comfortable with applying a modern approach to reservations management
You will benefit from:
an excellent working environment with ambitious individuals
annual salary review
discounts in luxury hotels
discounts for leisure attractions including London theatre productions
excellent scope for personal development
RESPONSIBILITIES INCLUDE:
Ensuring all booking contracts and quotes are issued on time every day
Ensuring all hotels in our portfolio adhere to our special client charter
Maintaining the pre - booked tours list
Tracking tours and ensuring cancellations are made in good time
Persuading hotels to work to our client friendly conditions and unifying contracts
.Ensuring the office is a clean, enjoyable and positive environment
Managing the bookings of attractions and experiences e.g. Disneyland Paris, Eurotunnel, P&O Ferries, Longleat etc and ensuring records inc contracted rates are updated so they can be referred to on a real time basis
Continuously reviewing systems and ensuring at least one major change and 3 minor changes a week is made (Kai Zen)
Ascertaining the different motivations of each team member and ensuring you performance manage them to hit our daily objectives
Implementing staff training programmes
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