Back to search.Language Connect - Operations Manager Germany (major German cities)
| Employment Type: | Permanent |
| Location: | München - Bayern, Germany, / major German cities |
| Salary: | €50,000+ OTC plus bonus, expenses and subsidized training. |
| Languages: | English, German |
Language Connect is a rapidly growing language services agency and has doubled in size in the past 12 months. We are currently looking for an experienced Operations Manager to manage our German operations team and work closely with a Sales team to develop our presence in German-speaking markets.
We are seeking candidates with exceptional language skills, knowledge of translation technology as well as typical language service processes. The ideal candidate will have at least 3 years’ operations experience within the translation industry as well as personnel management experience.
Initially, this will be a home-working role; thus, it will suit individuals with advanced IT skills who are able to work under their own initiative.
JOB DESCRIPTION
In summary:
Management responsibility for the German operations team. This includes managing the production of our services, as well as the training, supervision and appraisal of a team of operations staff based in London and Germany.
Main tasks:
1. Training, supervising and managing a team of operations staff on all aspects of the production process.
2. Project management and co-ordination of our language services in accordance with our ISO quality management system.
3. Providing helpful, knowledgeable and friendly support to our clients.
4. Liaising with the Strategic Account Manager in Germany and other sales and marketing personnel to develop and grow the business in German-speaking markets.
5. Working with the People Investment Manager to address any (in-house and external) recruitment needs in the German team, develop the pool of trusted and skilled linguists and implement the Operations personnel training and development program.
6. Liaising with the Finance team on business and payroll administration.
7. Performing ISO audits on projects delivered by the German operations team.
8. Ensuring translation memory and term base development for all house clients.
9. Liaising with other Operations managers to develop the knowledge base, training materials and other resources for all Operations staff.
10. Serving as the first point of escalation for resolving disputes with linguists and investigating client complaints.
MINIMUM ESSENTIAL REQUIREMENTS OF THE POSITION
1. Near native German and exceptional language skills to degree level in at least one European language other than English.
2. Experience of team management/people supervision and ability to manage remote colleagues.
3. At least 3 years’ of experience in the translation and localization industry within a project management/team leader role.
4. High level of computer literacy and extensive knowledge of translation technologies
5. Strong organizational and multi-tasking skills.
6. Ability to handle pressure when delivering to tight deadlines.
7. Excellent communication and interpersonal skills.
8. Flexibility to travel internationally and work outside of normal working hours.
9. Willingness to be a team member and conscientiousness in promoting the growth of our Company.
We are seeking candidates with exceptional language skills, knowledge of translation technology as well as typical language service processes. The ideal candidate will have at least 3 years’ operations experience within the translation industry as well as personnel management experience.
Initially, this will be a home-working role; thus, it will suit individuals with advanced IT skills who are able to work under their own initiative.
JOB DESCRIPTION
In summary:
Management responsibility for the German operations team. This includes managing the production of our services, as well as the training, supervision and appraisal of a team of operations staff based in London and Germany.
Main tasks:
1. Training, supervising and managing a team of operations staff on all aspects of the production process.
2. Project management and co-ordination of our language services in accordance with our ISO quality management system.
3. Providing helpful, knowledgeable and friendly support to our clients.
4. Liaising with the Strategic Account Manager in Germany and other sales and marketing personnel to develop and grow the business in German-speaking markets.
5. Working with the People Investment Manager to address any (in-house and external) recruitment needs in the German team, develop the pool of trusted and skilled linguists and implement the Operations personnel training and development program.
6. Liaising with the Finance team on business and payroll administration.
7. Performing ISO audits on projects delivered by the German operations team.
8. Ensuring translation memory and term base development for all house clients.
9. Liaising with other Operations managers to develop the knowledge base, training materials and other resources for all Operations staff.
10. Serving as the first point of escalation for resolving disputes with linguists and investigating client complaints.
MINIMUM ESSENTIAL REQUIREMENTS OF THE POSITION
1. Near native German and exceptional language skills to degree level in at least one European language other than English.
2. Experience of team management/people supervision and ability to manage remote colleagues.
3. At least 3 years’ of experience in the translation and localization industry within a project management/team leader role.
4. High level of computer literacy and extensive knowledge of translation technologies
5. Strong organizational and multi-tasking skills.
6. Ability to handle pressure when delivering to tight deadlines.
7. Excellent communication and interpersonal skills.
8. Flexibility to travel internationally and work outside of normal working hours.
9. Willingness to be a team member and conscientiousness in promoting the growth of our Company.
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