Back to search.Direct Line Insurance - Spanish Speaking Assistance Coordinator – Farnham
| Employment Type: | Permanent |
| Location: | Surrey - South East, United Kingdom, Farnham |
| Salary: | £19,000 Package |
| Languages: | Spanish |
As an Assistance Co-ordinator you will be the first point of contact for our customers who need emergency assistance whilst in Spain. Using your excellent customer service and communication skills you will ensure maximum comfort to the customer and their relatives during their time of distress, whether this is by way of offering friendly advice or by ensuring complete case handling tailored to the situation.
We’ll expect you to be professional, helpful, clear and understanding; from the initial point of contact the customer should be certain of prompt and personal service in dealing with their emergency situation.
By utilising your language skills and fluency in Spanish, you will communicate with patients and families; holiday reps, hospitals and doctors and liaise with companies own medical advisor's for advise on particular cases, contacting local agents when necessary. Arrange repatriations, book flights, ambulances, taxis, medical escorts and provide any other help and assistance that is required.
Customer service is the first and foremost priority to the Travel and Medical Assistance department which provides a 24 hour, 365 day a year helpdesk for our clients. From the initial point of contact the customer can be sure of prompt and sympathetic service in dealing with their emergency situation by specifically trained operators.
At Direct Line we deliver a wide range of car, home, pet, life, travel and business insurance products. We’re committed to providing the best possible deal directly to customers.
Direct Line is part of RBS Insurance and our wide range of businesses, including household names like Churchill, Privilege and Green Flag, have helped us become the nation’s largest motor insurer, and the number one for household insurance.
We might have many brands, but really we’re one big team and collaborative working is a huge part of our culture. We expect our people to share ideas and help each other to deliver the very best. Of course, we also really value individual contributions and recognise that everyone brings something unique to the business.
With your help, we’ll be Britain's Best Insurer. And as we progress and develop, we’ll make sure you do too.
At RBS Insurance we treat all our staff as individuals. That’s why you can customise your own rewards package to suit your changing lifestyle and find the perfect balance.
Please click "Apply" today
As part of our referencing procedures, criminal record checks may be required.
We’ll expect you to be professional, helpful, clear and understanding; from the initial point of contact the customer should be certain of prompt and personal service in dealing with their emergency situation.
By utilising your language skills and fluency in Spanish, you will communicate with patients and families; holiday reps, hospitals and doctors and liaise with companies own medical advisor's for advise on particular cases, contacting local agents when necessary. Arrange repatriations, book flights, ambulances, taxis, medical escorts and provide any other help and assistance that is required.
Customer service is the first and foremost priority to the Travel and Medical Assistance department which provides a 24 hour, 365 day a year helpdesk for our clients. From the initial point of contact the customer can be sure of prompt and sympathetic service in dealing with their emergency situation by specifically trained operators.
At Direct Line we deliver a wide range of car, home, pet, life, travel and business insurance products. We’re committed to providing the best possible deal directly to customers.
Direct Line is part of RBS Insurance and our wide range of businesses, including household names like Churchill, Privilege and Green Flag, have helped us become the nation’s largest motor insurer, and the number one for household insurance.
We might have many brands, but really we’re one big team and collaborative working is a huge part of our culture. We expect our people to share ideas and help each other to deliver the very best. Of course, we also really value individual contributions and recognise that everyone brings something unique to the business.
With your help, we’ll be Britain's Best Insurer. And as we progress and develop, we’ll make sure you do too.
At RBS Insurance we treat all our staff as individuals. That’s why you can customise your own rewards package to suit your changing lifestyle and find the perfect balance.
Please click "Apply" today
As part of our referencing procedures, criminal record checks may be required.
You cannot apply for this job as it is no longer active.
