Back to search.Gullivers Travel Associates (GTA) - Russian Speaking Account Handler
| Employment Type: | Permanent |
| Location: | Central London - London, United Kingdom |
| Salary: | Undisclosed |
| Languages: | Russian |
Advertiser Details
- Name:Gullivers Travel Associates (GTA)
- Posted:17-02-2012
- Code:TLJ Rus AH
GTA is a world leader in the provision of hotel accommodations and related ground travel services with more than three decades of expertise. GTA uses industry-leading technology to market and distribute global travel content, including more than 37,000 hotel properties with instant confirmation, in over 130 countries. Other GTA travel services include sightseeing tours and attractions, private transfers, group travel and rail passes. GTA distributes accommodations and other travel services through travel wholesalers, tour operators, travel agencies as well as directly to travelers.
JOB PURPOSE
The main objective of this role is to ensure a high standard of customer service is delivered to clients in order to sustain GTAs reputation in the market place and to encourage repeat business from clients. This key role involves liaising and negotiating with internal departments and external suppliers in order to ensure the smooth operation of tours whilst providing high quality products and services. The Account handlers task is to maintain and increase profit levels of groups as well as generate extra revenue through the up selling of additional services.
REPORTING AND KEY RELATIONSHIPS:
The account handler must report to the Team Leader, both internal and external issues that may have an impact on the smooth operation of tours.
The account Handler must support and assist Team Leader, being flexible and willing to assist during other team members absence.
The account handler should regularly communicate with the sales representatives in order to discuss operational issues and successes which could lead to future business opportunities / leads for GTA
KEY ACTIVITIES
To maintain accounts by servicing all client needs from the point of handover from sales to
the day the group departs
To ensure that a high standard of service is provided to clients at all times at all times:
- Action and acknowledge requests in a timely manner within 48 hours
- Immediate response to all queries relating to groups
- Providing accurate and detailed information to clients and suppliers promptly
- Problem Solving - Anticipates and deals with problems in advance
To ensure the smooth operation of a group from go-ahead to groups departure:
- Check go-aheads and Itinerary and raise any unclear points with sale departments.
- Accurately up-date the system with information required.
- Work to the Operations schedule given to the client
- Ensure confirmations of services and hotels are received within an acceptable time frame and budget and manage and control these quoted budgets
- Communicate any special requirements about the group to the co-ordination department
- Update file and complete forms as per company policies.
Negotiate with internal departments/suppliers to control profitability levels and increase GPM
To promote and up sell additional products and services to clients in order to generate additional turnover
To research and plan for large pieces of business in advance of the operation, i.e. destination research, product knowledge and have the ability and know-how to research and suggest alternative services when original request is not available/possible.
To be trained and fully knowledgeable on the following systems:
London Quotes and Reservations Systems
Microsoft Office
Auto route
To ensure a positive and professional image of the department and company is portrayed to clients, staff and colleagues at all times
COMPLEXITY
Productivity Successfully operating the required number of groups at a high quality standard to reach required departments productivity levels.
Profitability Maintaining and where possible enhancing profitability on a tour by tour basis enabling the department to meet the expected profit levels including up selling, negotiating, budgeting
KNOWLEDGE, SKILLS AND EXPERIENCE
Knowledge of operations activity within the travel Industry would be advantageous
Strong knowledge of worldwide destinations
Strong written and verbal communication skills are essential
Ability to negotiate with clients and suppliers
Knowledge of GTA systems is desirable
Self-motivated, enthusiastic and with attention to detail
Organised and efficient approach to workloads
Ability to prioritise and work well under pressure
Team player, with flexible and adaptable approach.
JOB PURPOSE
The main objective of this role is to ensure a high standard of customer service is delivered to clients in order to sustain GTAs reputation in the market place and to encourage repeat business from clients. This key role involves liaising and negotiating with internal departments and external suppliers in order to ensure the smooth operation of tours whilst providing high quality products and services. The Account handlers task is to maintain and increase profit levels of groups as well as generate extra revenue through the up selling of additional services.
REPORTING AND KEY RELATIONSHIPS:
The account handler must report to the Team Leader, both internal and external issues that may have an impact on the smooth operation of tours.
The account Handler must support and assist Team Leader, being flexible and willing to assist during other team members absence.
The account handler should regularly communicate with the sales representatives in order to discuss operational issues and successes which could lead to future business opportunities / leads for GTA
KEY ACTIVITIES
To maintain accounts by servicing all client needs from the point of handover from sales to
the day the group departs
To ensure that a high standard of service is provided to clients at all times at all times:
- Action and acknowledge requests in a timely manner within 48 hours
- Immediate response to all queries relating to groups
- Providing accurate and detailed information to clients and suppliers promptly
- Problem Solving - Anticipates and deals with problems in advance
To ensure the smooth operation of a group from go-ahead to groups departure:
- Check go-aheads and Itinerary and raise any unclear points with sale departments.
- Accurately up-date the system with information required.
- Work to the Operations schedule given to the client
- Ensure confirmations of services and hotels are received within an acceptable time frame and budget and manage and control these quoted budgets
- Communicate any special requirements about the group to the co-ordination department
- Update file and complete forms as per company policies.
Negotiate with internal departments/suppliers to control profitability levels and increase GPM
To promote and up sell additional products and services to clients in order to generate additional turnover
To research and plan for large pieces of business in advance of the operation, i.e. destination research, product knowledge and have the ability and know-how to research and suggest alternative services when original request is not available/possible.
To be trained and fully knowledgeable on the following systems:
London Quotes and Reservations Systems
Microsoft Office
Auto route
To ensure a positive and professional image of the department and company is portrayed to clients, staff and colleagues at all times
COMPLEXITY
Productivity Successfully operating the required number of groups at a high quality standard to reach required departments productivity levels.
Profitability Maintaining and where possible enhancing profitability on a tour by tour basis enabling the department to meet the expected profit levels including up selling, negotiating, budgeting
KNOWLEDGE, SKILLS AND EXPERIENCE
Knowledge of operations activity within the travel Industry would be advantageous
Strong knowledge of worldwide destinations
Strong written and verbal communication skills are essential
Ability to negotiate with clients and suppliers
Knowledge of GTA systems is desirable
Self-motivated, enthusiastic and with attention to detail
Organised and efficient approach to workloads
Ability to prioritise and work well under pressure
Team player, with flexible and adaptable approach.
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