Back to search.Gullivers Travel Associates (GTA) - Arabic, Farsi or Turkish Sales Executives
| Employment Type: | Permanent |
| Location: | Central London - London, United Kingdom |
| Salary: | Undisclosed |
| Languages: | Arabic, Turkish, Farsi |
| Required Languages: | 1 |
Advertiser Details
- Name:Gullivers Travel Associates (GTA)
- Posted:17-02-2012
- Code:TLJ Sales
JOB PURPOSE
Develop an area given for sales account management and new pipeline acquisition of B2B group customers across the designated territory
This key role is tasked with converting all potential business into definite groups, won & operated at maximum possible profit by GTA
REPORTING AND KEY RELATIONSHIPS:
Reporting directly to Regional Sales Manager Groups (& onward to Senior Sales Manager Europe groups)
Close cooperation with Operations Account Handlers &Team Leaders
Strong relationship with counterparts in key departments : Sourcing, Group Res, Quotations, FIT sales and local GTA offices.
Also key relationship with Finance/Account department
KEY ACTIVITIES
Handle existing accounts & business development activities with the goal of meeting or exceeding TTTV and margin targets
o Through market research and intelligence obtained
o Through business trips and trade fair attendance
o Through close work with FIT department colleagues
o Through internal leads, eg Kuoni/GTA offices
To ensure that a high standard of sales service is offered at all times in line with the client/GTA SLA (Service Level Agreement)
o Immediate acknowledgement of requests
o Rapid response to hotel booking queries and requests
o Quotes assessment & offers sent as a priority
o Responding to all calls and emails within a maximum 24 hour period.
o Following up all offers, negotiating and converting leads into business
To prepare and follow-through all contractual paperwork and ensure payment agreements are in place with each client
To report to Sales management any internal issues relating to the sales service and commercial success of a group, for example: the speed of response from internal service departments, and the speed and quality of hotel confirmations
To support and assist sales management with cover for other markets or clients resulting from colleagues business trips, annual leave, sickness etc.
To reach commercial judgements on pricing and costing, and to offer to client so as to maximise revenue and profit to the department.
To be trained and fully versant with all relevant systems and applications to perform the job of sales executive effectively:
o London Quotes and reservations systems
o Microsoft office, notably Excel spreadsheets
o Sales force and GS
o Any new system applications introduced to support the sales effort
To ensure a positive and professional image of the department and Company is portrayed to clients, staff and colleagues at all times
COMPLEXITY
High level of commercial awareness required to make decision on a daily basis ensuring GTA has a strong customer base and business mix in the area designated. Ability to thrive in a pressurized environment.
Experienced negotiation skills required in order to provide the first line approval of commercial arrangements with both customers & service departments, subject to review & approval from Regional Sales Manager.
Strong forecasting skills and ability to anticipate any shortfalls created by market conditions.
KNOWLEDGE, SKILLS AND EXPERIENCE
Experience of a sales and operations role within the travel or leisure industry is viewed as essential.
Proven commercial awareness of hotel pricing, service and travel-industry issues is required, as is a wide-ranging product knowledge of leading European and Worldwide group travel destinations
A self-starter, who is organised, takes ownership and responsibility of results & targets, can work rapidly in a fast moving environment with high volumes and takes decisions as appropriate.
Ability to negotiate with clients and internal suppliers is also essential
Language skills will be considered an advantage.
Specific market knowledge
Knowledge of GTA systems (Quotes and Reservations) is desirable.
Self-motivated, enthusiastic and with attention to detail.
Organised & efficient approach to workloads.
Team player, with flexible and adaptable approach.
Develop an area given for sales account management and new pipeline acquisition of B2B group customers across the designated territory
This key role is tasked with converting all potential business into definite groups, won & operated at maximum possible profit by GTA
REPORTING AND KEY RELATIONSHIPS:
Reporting directly to Regional Sales Manager Groups (& onward to Senior Sales Manager Europe groups)
Close cooperation with Operations Account Handlers &Team Leaders
Strong relationship with counterparts in key departments : Sourcing, Group Res, Quotations, FIT sales and local GTA offices.
Also key relationship with Finance/Account department
KEY ACTIVITIES
Handle existing accounts & business development activities with the goal of meeting or exceeding TTTV and margin targets
o Through market research and intelligence obtained
o Through business trips and trade fair attendance
o Through close work with FIT department colleagues
o Through internal leads, eg Kuoni/GTA offices
To ensure that a high standard of sales service is offered at all times in line with the client/GTA SLA (Service Level Agreement)
o Immediate acknowledgement of requests
o Rapid response to hotel booking queries and requests
o Quotes assessment & offers sent as a priority
o Responding to all calls and emails within a maximum 24 hour period.
o Following up all offers, negotiating and converting leads into business
To prepare and follow-through all contractual paperwork and ensure payment agreements are in place with each client
To report to Sales management any internal issues relating to the sales service and commercial success of a group, for example: the speed of response from internal service departments, and the speed and quality of hotel confirmations
To support and assist sales management with cover for other markets or clients resulting from colleagues business trips, annual leave, sickness etc.
To reach commercial judgements on pricing and costing, and to offer to client so as to maximise revenue and profit to the department.
To be trained and fully versant with all relevant systems and applications to perform the job of sales executive effectively:
o London Quotes and reservations systems
o Microsoft office, notably Excel spreadsheets
o Sales force and GS
o Any new system applications introduced to support the sales effort
To ensure a positive and professional image of the department and Company is portrayed to clients, staff and colleagues at all times
COMPLEXITY
High level of commercial awareness required to make decision on a daily basis ensuring GTA has a strong customer base and business mix in the area designated. Ability to thrive in a pressurized environment.
Experienced negotiation skills required in order to provide the first line approval of commercial arrangements with both customers & service departments, subject to review & approval from Regional Sales Manager.
Strong forecasting skills and ability to anticipate any shortfalls created by market conditions.
KNOWLEDGE, SKILLS AND EXPERIENCE
Experience of a sales and operations role within the travel or leisure industry is viewed as essential.
Proven commercial awareness of hotel pricing, service and travel-industry issues is required, as is a wide-ranging product knowledge of leading European and Worldwide group travel destinations
A self-starter, who is organised, takes ownership and responsibility of results & targets, can work rapidly in a fast moving environment with high volumes and takes decisions as appropriate.
Ability to negotiate with clients and internal suppliers is also essential
Language skills will be considered an advantage.
Specific market knowledge
Knowledge of GTA systems (Quotes and Reservations) is desirable.
Self-motivated, enthusiastic and with attention to detail.
Organised & efficient approach to workloads.
Team player, with flexible and adaptable approach.
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