Back to search.Sitel UK - Dutch Speaking Social Media Advisor
| Employment Type: | Permanent |
| Location: | West London - London, United Kingdom, KT2 6LZ |
| Salary: | £10phr |
| Languages: | Dutch |
Social Media/Tech Support Advisor
Sitel is a global Business Process Outsourcing (BPO) leader.
Sitel as a company is a fantastic place to work. - We know this as we have listened to our employees via different varieties of forums and employee engagement surveys We have 6 sites based in strategic and accessible locations across the UK alone Globally we have over 52,000 employees based in 135 offices, spanning 26 countries. So as you can imagine the opportunities are endless for development, learning and ultimately promotion.
This role is two fold covering both Social Media Mediation/facilitation plus also answering technical issues from customers either through Social media channels or by telephone Social Media Agents provide usability/technical support to customers through various Social Media channels. They will promote a positive corporate image of our client by demonstrating appropriate conduct, high quality, professionalism and positive attitude in all interactions with customers.
Social Media Agents will own each issue to completion; provide personalized responses to the customers, recognizing that each response is representing our client publically. Further responsibilities include early identification of trending issues and understanding of the impact of the issue. Social media agents will proactively monitor a number of social media channels; they will be expected to quickly, efficiently and correctly understand what type of support the customer requires. With that understanding, the Agent will: - Investigate, resolve and close the Request him/herself - Transfer cases requiring further research and testing as appropriate General Handles interactions from customers via different Social media channels. Build a friendly, helpful and knowledgeable Online community Intervene and moderate where necessary on forums Be self confident to answer queries in a fully public domain Provides accurate and polite answers to customer requests and pays respect to customer needs and ways of communicating.
Sitel is a global Business Process Outsourcing (BPO) leader.
Sitel as a company is a fantastic place to work. - We know this as we have listened to our employees via different varieties of forums and employee engagement surveys We have 6 sites based in strategic and accessible locations across the UK alone Globally we have over 52,000 employees based in 135 offices, spanning 26 countries. So as you can imagine the opportunities are endless for development, learning and ultimately promotion.
This role is two fold covering both Social Media Mediation/facilitation plus also answering technical issues from customers either through Social media channels or by telephone Social Media Agents provide usability/technical support to customers through various Social Media channels. They will promote a positive corporate image of our client by demonstrating appropriate conduct, high quality, professionalism and positive attitude in all interactions with customers.
Social Media Agents will own each issue to completion; provide personalized responses to the customers, recognizing that each response is representing our client publically. Further responsibilities include early identification of trending issues and understanding of the impact of the issue. Social media agents will proactively monitor a number of social media channels; they will be expected to quickly, efficiently and correctly understand what type of support the customer requires. With that understanding, the Agent will: - Investigate, resolve and close the Request him/herself - Transfer cases requiring further research and testing as appropriate General Handles interactions from customers via different Social media channels. Build a friendly, helpful and knowledgeable Online community Intervene and moderate where necessary on forums Be self confident to answer queries in a fully public domain Provides accurate and polite answers to customer requests and pays respect to customer needs and ways of communicating.
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