Back to search.Sitel UK - Italian Speaking Customer Advisor - Outbound
| Employment Type: | Permanent |
| Location: | West London - London, United Kingdom, KT2 6LZ |
| Salary: | 9.00phr + incentives |
| Languages: | Italian |
About us
Sitel is redefining outsourcing excellence in the contact centre, by raising the bar on expectations.
We are the leading global business process outsourcing provider of customer care and complementary back-office processes.
We are launching a new and exciting outbound project with an established client, aimed at enhancing customer loyalty and acquisition, which in turn will increase market share and enable us to become the number 1 choice for Customers and Health Care Professionals.
We are looking for people who thrive in creating a strong and trustful rapport over the phone and take pride in being the one who will make a difference.
The project involves customer retention and loyalty, promoting products and services and customer satisfaction investigations.
Excellent understanding and strong communication skills are fundamental requirements for this project.
Summary of Primary Job Responsibilities
• Make outbound contacts within guidelines/goals established by the client and contact centre management.
• Building strong and exciting relationships over the phone
• Investigating needs offering and promoting adapted products and services
• Going the extra mile, providing a personalized service and sharing an outstanding experience with the customer
• Consistently achieve call quality targets and meet client and customer satisfaction goals.
• Adherence to current Sitel policies and guidelines.
• Other duties as assigned.
Experience Target
• Customer Service
• Call centre experience desirable
• Sales/Outbound experience
• Marketing experience desirable
Knowledge/Skills/Abilities
• Strong understanding of communication, customer service and sales skills.
• Ability to interact positively with customers, peers and supervisors
• Dependable, reliable and able to perform duties with minimal supervision.
• Basic computer skills (e.g. hardware, operating systems, internet).
• Self-motivated
Special Certifications
Native Italian language skills
Pay Rate
£9.00ph + incentives
Sitel is redefining outsourcing excellence in the contact centre, by raising the bar on expectations.
We are the leading global business process outsourcing provider of customer care and complementary back-office processes.
We are launching a new and exciting outbound project with an established client, aimed at enhancing customer loyalty and acquisition, which in turn will increase market share and enable us to become the number 1 choice for Customers and Health Care Professionals.
We are looking for people who thrive in creating a strong and trustful rapport over the phone and take pride in being the one who will make a difference.
The project involves customer retention and loyalty, promoting products and services and customer satisfaction investigations.
Excellent understanding and strong communication skills are fundamental requirements for this project.
Summary of Primary Job Responsibilities
• Make outbound contacts within guidelines/goals established by the client and contact centre management.
• Building strong and exciting relationships over the phone
• Investigating needs offering and promoting adapted products and services
• Going the extra mile, providing a personalized service and sharing an outstanding experience with the customer
• Consistently achieve call quality targets and meet client and customer satisfaction goals.
• Adherence to current Sitel policies and guidelines.
• Other duties as assigned.
Experience Target
• Customer Service
• Call centre experience desirable
• Sales/Outbound experience
• Marketing experience desirable
Knowledge/Skills/Abilities
• Strong understanding of communication, customer service and sales skills.
• Ability to interact positively with customers, peers and supervisors
• Dependable, reliable and able to perform duties with minimal supervision.
• Basic computer skills (e.g. hardware, operating systems, internet).
• Self-motivated
Special Certifications
Native Italian language skills
Pay Rate
£9.00ph + incentives
You cannot apply for this job as it is no longer active.
